Senior Operations Manager

Alliance Orthopedics; Fair Lawn (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

Alliance Orthopedics in Fair Lawn is seeking a Senior Operations Manager to lead the orthopedic clinic’s daily operations and strategic initiatives.

You will oversee scheduling, patient flow, staffing, budgeting, and regulatory compliance while partnering with physicians and administrators to improve the patient experience and outcomes.

Join a collaborative team focused on delivering high-quality care and continuous improvement in a dynamic healthcare environment.

Qualifications

• Bachelor's degree in healthcare administration or related field.
• 5+ years of healthcare operations management experience.
• Strong knowledge of orthopedic clinic operations and regulatory compliance.
• Proven leadership and management skills with team-building ability.
• Excellent analytical and problem-solving abilities.
• Understanding of HIPAA/OSHA and accrediting bodies.
• Proficiency with healthcare software systems and EHRs.
• Excellent communication and collaboration with diverse stakeholders.

Responsibilities

• Provide strategic leadership and direction to the orthopedic clinic, aligning operations with goals.
• Oversee day-to-day operations including scheduling, patient flow, staffing, and resource allocation.
• Collaborate with physicians, clinical staff, and admin personnel to optimise workflows and patient experience.
• Develop and implement policies to ensure regulatory compliance and quality standards.
• Monitor KPIs and drive performance improvement initiatives.
• Foster teamwork and professional development across departments.
• Manage clinic resources including equipment, supplies, and inventory.
• Build relationships with vendors, insurers, and referring physicians to expand network.
• Stay updated on industry trends and apply best practices to drive innovation.
• Lead patient satisfaction initiatives and address concerns.

Skills

Healthcare operations

Leadership

Analytical thinking

Communication

Project management

Regulatory compliance

Budgeting

Problem-solving

Education

Bachelor's degree in healthcare administration or related

Master's degree preferred

Tools

EHR systems

Billing software

Job description

Senior Operations Manager

Alliance Orthopedics is a multidisciplinary healthcare organization dedicated to helping patients get back to the activities they love. Our integrated team of medical providers, orthopedic specialists, physical therapists, occupational therapists, chiropractors, athletic trainers, and rehabilitation professionals work together to create a seamless patient experience and deliver exceptional outcomes.

Department: Enabling Function

Location: Fair Lawn

Compensation: $65,000 - $85,000 / year

Description

Senior Operations Manager is a multidisciplinary healthcare organization dedicated to helping patients get back to the activities they love. Our integrated team of medical providers, orthopedic specialists, physical therapists, occupational therapists, chiropractors, athletic trainers, and rehabilitation professionals work together to create a seamless patient experience and deliver exceptional outcomes. What sets Alliance Orthopedics apart is our collaborative approach. Medical and conservative care teams work hand in hand to eliminate barriers, improve communication, and collapse recovery timelines. If you are passionate about helping patients achieve meaningful outcomes, thrive in a collaborative environment, and are committed to becoming Better Every Day, Alliance Orthopedics offers an opportunity to grow your career while making a lasting impact on the lives of others.

Key Responsibilities

• Provide strategic leadership and direction to the orthopedic clinic, aligning operational activities with organizational goals and objectives.
• Oversee the day-to-day operations of the clinic, including scheduling, patient flow, staffing, and resource allocation, to ensure efficient and effective service delivery.
• Collaborate with physicians, clinical staff, and administrative personnel to optimize workflows and enhance the patient experience.
• Develop and implement policies, procedures, and protocols to ensure compliance with regulatory requirements, quality standards, and best practices in orthopedic care.
• Monitor and evaluate clinic performance, analyzing key performance indicators (KPIs) and implementing performance improvement initiatives as needed.
• Foster a culture of teamwork, collaboration, and continuous learning, promoting staff engagement, professional growth, and effective communication across departments.
• Manage and optimize clinic resources, including equipment, supplies, and inventory, to support operational efficiency and cost-effectiveness.
• Develop and maintain relationships with external stakeholders, such as vendors, insurers, and referring physicians, to enhance collaboration and expand the clinic's network.
• Stay updated on industry trends, advancements, and best practices in orthopedic care and operations management, applying relevant knowledge to drive innovation and quality improvement.
• Implement and oversee patient satisfaction initiatives, ensuring a patient-centered approach to care delivery and addressing any concerns or complaints.
• Collaborate with the finance department to manage the clinic's budget, monitor expenses, and optimize revenue generation through effective billing and coding practices.
• Lead and supervise a team of clinic staff, providing coaching, feedback, and performance evaluations to support professional growth and ensure high-quality service delivery.

Requirements

• Bachelor's degree in healthcare administration, business management, or a related field. Master's degree is preferred but not required.
• Minimum of 5 years of experience in healthcare operations management, preferably in an orthopedic clinic or similar healthcare setting.
• Strong knowledge of orthopedic clinic operations, including patient flow, scheduling, billing, and regulatory compliance.
• Demonstrated leadership and management skills, with the ability to effectively lead a team, drive change, and achieve operational goals.
• Excellent analytical and problem-solving abilities, with the capacity to identify areas for improvement and implement innovative solutions.
• Understanding of healthcare regulations and quality standards, including HIPAA, OSHA, and relevant accrediting bodies.
• Proficiency in using healthcare software systems, electronic health records (EHR), and other operational tools to manage and analyze data.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders, including physicians, staff, patients, and external partners.
• Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Proactive and results-oriented mindset, with a commitment to driving operational excellence and achieving high-quality patient care outcomes.
• Knowledge of financial management principles and experience in budgeting, revenue cycle

Background Check Requirement

Employment is contingent upon the successful completion of a background check, which may include verification of employment history, education, criminal records, and other relevant information as permitted by law.