Senior Operations Manager – Joining Product Platforms

Capital One National Association; McLean (VA); On-site; USD 152,000 - 173,000; Full time

Job summary

Capital One is seeking a Manager to lead Joining Product Operations, owning production stability, user enablement, and vendor governance across recruiting platforms. You will align with Product/Tech, ensure regulatory compliance, and drive high-quality end-user experiences for hiring teams.

The role emphasizes autonomous delivery, documentation excellence, and strong cross-functional collaboration with Risk/Legal, Product, and Business stakeholders.

Qualifications

• Bachelor’s Degree or Military Experience is required.
• 3+ years in product operations, business operations, tech operations, or process management.
• 2+ years creating and maintaining user documentation, SOPs, training materials, or release communications.
• 2+ years managing enterprise software platforms, vendor operations, or system workflows.
• 2+ years analyzing operational data or system metrics to inform decisions.

Responsibilities

• Own end-to-end execution for core operational deliverables and non-engineering processes.
• Establish reporting, SLA tracking, and visibility across production workflows.
• Serve as primary operational contact for production escalations and cross-functional resolutions.
• Partner with Product Management to align with roadmaps and ensure readiness for feature rollouts.
• Modernize and maintain user-facing documentation, SOPs, and self-serve resources.

Skills

Operational leadership

Cross-functional collaboration

Regulatory compliance

Documentation & SOPs

Data analysis

Education

Bachelor’s Degree or Military Experience

Job description

Capital One is seeking a Manager to lead Joining Product Operations, owning production stability, user enablement, and vendor governance across recruiting platforms. You will align with Product/Tech, ensure regulatory compliance, and drive high-quality end-user experiences for hiring teams.

The role emphasizes autonomous delivery, documentation excellence, and strong cross-functional collaboration with Risk/Legal, Product, and Business stakeholders.