Senior Operations Manager

PlanITROI; Youngsville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

PlanITROI in Youngsville, NC seeks a Senior Operations Manager to drive throughput, precision, and compliance in a high-volume ITAD environment. You will lead cross-functional teams and external vendors to ensure on-time delivery and rigorous quality.

You will apply Lean Six Sigma thinking to optimize processes, manage projects end-to-end, and maintain audit-ready documentation across NAID, ISO, and related standards. Strong leadership and communication are essential.

Qualifications

• 5–7+ years of project management experience in manufacturing, logistics, operations.
• 5+ years of training, teaching, and coaching teams and holding them accountable for daily goals.
• Experience in ITAD, electronics lifecycle services, or distributed IT hardware environments.
• Lean Six Sigma experience or certification.
• Familiarity with regulated environments (R2v3, NAID, ISO standards).
• Experience managing external vendors or third-party service providers in an operational context.
• Strong organizational, planning, and multitasking abilities.

Responsibilities

• Own the full lifecycle of operational projects from initiation through completion and reporting.
• Translate program requirements into clearly defined operational workflows and production plans.
• Serve as the primary operational liaison between internal teams and external vendors.
• Ensure all project milestones, deliverables, and SLAs are consistently attained.
• Daily execution across Receiving, Data Destruction, Refurbishment, Quality Control, Inventory, Shipping, and external vendor partners.
• Manage vendor workflows, service execution, and material movement to support production.
• Monitor workflow progression through internal systems and ensure accurate asset tracking across internal and external touchpoints.
• Identify and resolve operational bottlenecks involving vendor dependencies and internal constraints.
• Partner with production leadership to align capacity, scheduling, and vendor support.

Skills

Project management

Lean Six Sigma

Vendor management

Operations leadership

Process improvement

Data security compliance

Communication skills

Education

PMP certification

Tools

ERP systems

Inventory management systems

Job description

About PlanITROI and the Center of Excellence

Since 2001, PlanITROI has been a global leader in Reverse Logistics, IT Asset Disposition, Asset Recovery, Repair, Refurbishment, and Lifecycle Services for OEMs, retailers, enterprises, educational institutions, and businesses of all sizes. Today, we are building something bigger!

The world’s greatest Repair and Refurbishment organization for ITAD and Lifecycle Services.

At the heart of our mission is our Center of Excellence in Youngsville, North Carolina, where returned, retired, and idle IT assets are refurbished into high-quality, certified technology solutions that extend product lifecycles, maximize value recovery, and make technology more affordable and accessible. The work we do gives computers, laptops, tablets, and other devices a second life, and gives businesses, students, families, and communities greater access to needed technology.

Our clients trust us to protect their data, recover value from their retired IT assets, meet the highest compliance standards, and support the circular economy. Our mission goes beyond processing equipment. We are building a future-ready operation powered by quality, accountability, innovation, automation, training, and people who take pride in doing meaningful work. At PlanITROI, a retired device is not the end of the story. It can become someone's opportunity.

We are seeking teammates who want to be part of building the future!

Senior Operations Manager

Mission:

The mission of this role is to drive operational precision, throughput, and compliance across internal teams and external vendors so that every ITAD project is delivered on time, to spec, and in full regulatory compliance, while continuously improving processes through Lean/Six Sigma methodology.

Overview:

The Senior Operations Manager leads and executes operational projects within a high-volume IT Asset Disposition environment, translating program requirements into structured, trackable workflows that move seamlessly through receiving, processing, data destruction, refurbishment, quality control, and final disposition. This role ensures all operational projects are delivered with precision, consistency, and full compliance, coordinating closely with internal operations teams and external vendors to support efficient, scalable execution.

This individual serves as a primary operational leader between internal production functions and external vendors and partners, ensuring materials, services, and deliverables meet operational timelines, quality standards, and regulatory requirements.

The Senior Operations Manager is a leader and coach who can drive accountability and results, bringing strong operational discipline, Lean/Six Sigma thinking, and experience in manufacturing or industrial operations where precision, throughput, and process control are critical.

Operational Ownership & Execution

• Own the full lifecycle of operational projects from initiation through completion and reporting.
• Translate program requirements into clearly defined operational workflows and production plans.
• Serve as the primary operational liaison between internal teams and external vendors.
• Ensure all project milestones, deliverables, and SLAs are consistently attained.
• Daily execution across Receiving, Data Destruction, Refurbishment, Quality Control, Inventory, Shipping, and external vendor partners.
• Manage vendor workflows, service execution, and material movement to support production
• Monitor workflow progression through internal systems and ensure accurate asset tracking across internal and external touchpoints.
• Identify and resolve operational bottlenecks involving vendor dependencies and internal constraints.
• Partner with production leadership to align capacity, scheduling, and vendor support.

Process Optimization & Continuous Improvement

• Apply Lean, Six Sigma, and continuous improvement methodologies to enhance workflow efficiency and execution.
• Identify waste, inefficiencies, and process gaps across internal operations and vendor-supported processes.
• Support standardization of operational processes across programs and vendor interactions.
• Contribute to automation and systems improvement initiatives within production environments.

Documentation, Reporting & Compliance

• Maintain accurate project documentation, dashboards, and status reporting.
• Provide proactive updates to internal stakeholders regarding operational and vendor performance.
• Ensure all processes and documentation support audit readiness for NAID, R2v3, ISO 9001/14001/45001 standards.
• Support adherence to all data security and environmental compliance requirements.

Vendor & Internal Stakeholder Coordination

• Participate in operational planning sessions, vendor reviews, and internal project meetings.
• Manage vendor expectations regarding timelines, scope, capacity, and operational constraints.
• Support internal account, sales, and operations teams by ensuring execution aligns with program requirements and service standards.

Qualifications and Experience

• 5-7+ years of project management experience in manufacturing, logistics, operations, or technical services.
• 5+ years of training, teaching, and coaching teams and holding them accountable for daily goals.
• Experience in ITAD, electronics lifecycle services, or distributed IT hardware environments.
• PMP certification or other formal project management credential preferred.
• Strong background in structured project management methodologies
• Experience in manufacturing, production, or industrial environments.
• Lean Six Sigma experience or certification.
• Familiarity with regulated environments. (R2v3, NAID, ISO standards)
• Experience managing external vendors or third-party service providers in an operational context.
• Strong organizational, planning, and multitasking abilities.
• Excellent communication skills across technical and operational stakeholders.
• Experience using ERP and Inventory Management Systems.
• Strong ownership mentality and accountability for outcomes.
• Analytical and process-driven decision-making skills.
• Ability to manage multiple complex projects simultaneously.
• Continuous improvement mindset focused on efficiency and scalability.
• Strong cross-functional collaboration skills.
• Calm, structured execution in fast-paced production environments.
• Experience supporting production optimization initiatives.
• The ability to stand, walk, and lift to 50lbs occasionally.

Why Join PlanITROI?

At PlanITROI, you are helping build one of the most advanced, secure, and operationally disciplined IT Asset Disposition (ITAD), repair, and refurbishment organizations in the industry. This role directly influences the systems, standards, certifications, automation, and operational excellence that power a rapidly scaling global business. You will play a critical role in protecting customer trust, strengthening environmental responsibility, supporting secure data destruction, and building the world’s greatest repair and refurbishment operation.

This is an opportunity for someone who has expertise in improving operations, solving complex compliance challenges, and creating scalable processes that directly impact business performance, customer confidence, and environmental responsibility. If you are highly organized, operationally driven, passionate about driving production, compliance, and continuous improvement, and excited to help shape the future of ITAD and technology lifecycle services, PlanITROI may be the right place for you!

Learn more about us: www.PlanITROI.com | www.NextraTech.com | www.BuyRefurbished.com