Senior Operations Manager

Motivate; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in micromobility is seeking a Senior Operations Manager to lead and enhance service delivery operations. This role is pivotal in overseeing both motorized and non-motorized operations, ensuring optimal performance and customer satisfaction. The ideal candidate will be a dynamic leader, adept at engaging teams and implementing data-driven solutions to improve operational efficiency. Join a forward-thinking company that values teamwork and community impact, and be part of a mission to transform urban transportation. If you thrive in a collaborative environment and are passionate about making a difference, this is the opportunity for you.

Benefits

Comprehensive medical, dental, and vision plans

Life and disability insurance options

Paid time off and sick time

Paid parental leave

401k retirement plan with company match

Free annual bike share membership

Opportunities for growth

Qualifications

• Experience in managing large operations and teams effectively.
• Proven track record in analyzing data for business improvements.

Responsibilities

• Oversee operations to ensure service delivery and customer satisfaction.
• Manage employee scheduling and performance metrics.

Skills

Operations Management

Leadership

Analytical Problem Solving

Data Analysis

Communication Skills

Multi-tasking

Education

Bachelor's Degree in Operations Management or related field

Tools

MS Office

Tableau

Job description

6035 Blair Rd NW, Washington, DC 20011, USA Req #11988

Monday, May 5, 2025

Is this you?

• You are an operations expert who is both service and outcomes-oriented
• You are a leader of others, developing dynamic leaders and work teams whose performance align to business outcomes
• You take pride in your work and value making an impact on reliable, affordable transportation

If your answer is yes, we have your next career opportunity!

Motivate is looking for an energized, experiencedSenior Operations Manager to oversee our workforce and manage all aspects of service delivery operations.

About the Role

As Senior Operations Manager, you will directly support the Regional General Manager in overseeing all aspects of motorized and non-motorized operations to maintain required levels of rideability and availability systemwide. You will demonstrate success in engaging work teams and developing leaders within your operation, as well as manage the day-to-day operations to ensure the success of the department. The ideal candidate is a creative problem solver with a proven track record of analyzing complex data and implementing solutions based on the data to impact business results.

• Oversee a team of employees and people leaders ensuring that they are engaged and aligned to meet customer needs and maximize customer service
• Ensure that all stations are balanced, assets are recovered, coverage for special events and client facing customer service needs are available
• Oversee scheduling of employees, including master planning and daily updates; full employee life cycle management and demonstrated people leadership
• Review and implement processes and improvement initiatives to further increase efficiency in obtaining targets and team management strategies
• Identify and improve the team’s performance and inspection metrics, analyzing data for business improvements, creating reports, and presenting outcomes and findings
• Implement safety initiatives within the department to maintain a safe work environment, ensuring all safety and operational standards are met or exceeded

About You

• You are an experienced people leader who models desired behaviors through own example and understands how to best motivate and encourage a team, while completing all managerial and supervisory activities
• You are an operations expert, with demonstrated experience successfully overseeing large warehouse and fleet-based operations and a background in operations management, supply chain, logistics, transportation, or related field
• You are a self-starter, with the ability to multi-task, follow-through, think critically, and apply analytical problem solving with a high degree of judgment
• You are a team player who is able to work cross-functionally across departments
• You have strong written and verbal communication skills with a wide range of audiences
• You are proficient in MS Office, Tableau, and other data visualization, planning & communications software applications
• You have a valid Driver’s License and acceptable Motor Vehicle Record; know the geography and layout of the Washington DC area; preference may be given if living in Washington DC

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable, and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k retirement plan with company match
• Free annual bike share membership
• Opportunities for growth

Interested? Apply now!

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age,genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status,pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the AmericanswithDisabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or for their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

• 6035 Blair Rd NW, Washington, DC 20011, USA