Senior Operations Manager

IDC Logistics, Inc.; San Bernardino (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) plan eligibility

Job summary

iDC Logistics, Inc. is seeking a Senior Operations Manager to lead a high-volume, multi-shift operation across manufacturing, refurbishing, cross-dock, transloading, and warehousing.

You will guide operations leaders, translate priorities into operating plans, and drive safety, quality, productivity, and cost outcomes. You will develop staffing, manage budgets, and partner with service teams to ensure on-time, accurate, damage-free shipments while building a culture of accountability and

Qualifications

• Eight+ years of progressive supervisory or management experience in high-volume warehousing or similar
• Experience managing operating budgets and delivering cost/productivity improvements
• Strong verbal and written communication skills for senior leadership reviews
• Ability to develop operations leaders and build cross-functional relationships

Responsibilities

• Lead day-to-day execution across a 24/7 operation, including scheduling, unloading, processing, loading, shipping, and safety
• Own customer service results against service levels and KPIs; lead reviews and corrective actions
• Optimize labor deployment, cost per unit, units per hour, overtime, and staffing utilization
• Develop demand, staffing, capacity, and performance forecasts; prepare for peak volumes
• Standardize procedures and lead continuous improvement initiatives for ROI
• Recruit and coach operations leaders through performance management
• Partner with Safety and HR to ensure safety and timely corrective actions
• Lead operating reviews and communicate results to senior leadership
• Serve as senior escalation point for disruptions and recovery plans
• Manage assigned operating budget and implement cost-reduction plans

Skills

Leadership

Communication

Budgeting

Forecasting

Problem solving

Cross-functional collaboration

Microsoft Office/Excel

Leadership development

Education

Bachelor’s degree (B.A. or B.S.) from an accredited four-year college or university

Tools

Microsoft Excel

Warehouse Management Systems (WMS)

Yard Management Systems

Job description

• Base Pay $110,000.00 - $120,000.00 / Year
• Employee Type Exempt - FT
• Required Degree 4 Year Degree
• Manage Others Yes

About iDC Logistics:

iDC Logistics, established in 2004 and headquartered in Los Angeles, helps global brands build more visible, efficient, and resilient supply chains through technology-enabled warehousing, fulfillment, freight forwarding, drayage, transportation, and distribution solutions. Serving the retail, consumer electronics, home goods, industrial products, and healthcare sectors, the company combines operational expertise, responsive service, and continuous innovation to deliver reliable, customized logistics solutions that support business performance and growth.

About the Role:

iDC is seeking a Senior Operations Manager to lead high-volume, multi-shift operations spanning manufacturing and refurbishing, cross-dock and transloading, freight processing, warehousing, and outbound shipping. In this role, you will guide operations leaders and supervisors, translate business priorities into actionable operating plans, and drive results across safety, customer service, quality, productivity, and cost. You will develop leadership capability, align staffing and capacity with customer demand, and ensure shipments move on time, accurately, damage-free, and cost-effectively.

What You'll Do:

• Lead day-to-day execution across a 24/7 operation, overseeing scheduling, unloading, processing, loading, shipping, housekeeping, and safe work practices.
• Own customer service results against agreed service levels and key performance indicators (KPIs); lead business reviews and corrective actions to deliver timely, accurate, damage-free shipments.
• Optimize labor deployment across shifts, managing cost per unit, units per hour, overtime, and staffing utilization against budget and service commitments.
• Develop demand, staffing, capacity, and performance forecasts; prepare teams for peak volumes and implement contingency plans to maintain operational continuity.
• Standardize operating procedures and lead continuous improvement initiatives that reduce waste, strengthen quality, improve efficiency, and deliver measurable return on investment.
• Recruit, coach, and develop operations leaders and supervisors through performance management, succession planning, and consistent recognition practices.
• Champion employee safety and well-being in partnership with Safety and HR, supporting training, incident prevention, root-cause reviews, and timely corrective actions.
• Build a culture of accountability, engagement, and cross-shift collaboration through clear expectations, effective communication, and consistent follow-through.
• Partner with Customer Service, Transportation, Maintenance, and other support teams to remove constraints and sustain end-to-end service quality.
• Develop and manage the assigned operating budget, analyze financial variances, recommend capital investments, and execute cost-reduction and accident-prevention plans.
• Lead daily, weekly, and monthly operating reviews, using dashboards to communicate results, trends, risks, corrective actions, and resource needs to senior leadership.
• Serve as the senior escalation point for service disruptions, leading customer communication, root-cause analysis, and recovery plans that prevent recurrence.

What You Bring:

• At least eight years of progressive supervisory or management experience in a high-volume warehouse, cross-dock, transloading, distribution, manufacturing, or similar environment, including at least three years leading supervisors or managers across multiple shifts.
• Experience managing operating budgets, analyzing financial variances, planning labor and capacity, developing capital improvement business cases, and delivering measurable cost and productivity improvements.
• Strong verbal and written communication skills, with the ability to lead customer business reviews and present operational and financial results to senior leadership.
• A demonstrated ability to develop operations leaders, lead cross-functional initiatives, and build collaborative relationships with customers and colleagues at all organizational levels.
• Proficiency in Microsoft Office, including Excel-based operational analysis, and the ability to translate system data into actionable KPIs. Experience with Warehouse Management and Yard Management Systems is desirable.
• A bachelor’s degree (B.A. or B.S.) from an accredited four-year college or university, or an equivalent combination of education and experience.

Skills for Success:

• A customer-first approach and the ability to quickly learn complex operations while working effectively with a variety of stakeholders.
• Strong organization, planning, and time management skills, with close attention to detail and the ability to balance competing priorities.
• Effective leadership, relationship management, communication, and problem-solving skills.
• Adaptability and sound prioritization as business needs shift in a fast-paced operating environment.
• The ability to lead complex projects and process changes with clear milestones, stakeholder alignment, and measurable business outcomes.
• A collaborative approach and the ability to contribute productively within a team.

Summary

iDC offers medical, dental, and vision insurance ; basic and voluntary life insurance; and voluntary accident, critical illness , and hospital indemnity coverage. Full-time employees are eligible for paid sick leave, bereavement leave , holiday pay, and vacation pay. Employees are eligible to participate in the company’s 401(k) plan on the first day of the third month following their hire date.

Why Join iDC Logitics?

At iDC Logistics, you will join a growing organization committed to operational excellence, innovation, and employee success. We offer the opportunity to make a significant impact by partnering with leadership, shaping organizational culture, and helping drive business performance through people-focused strategies.

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.