Senior Operations Manager (Operations Manager I)

DHL Supply Chain; Westerville (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Senior Operations Manager (Operations Manager I) at DHL Supply Chain oversees warehouse operations, leading a diverse team and ensuring safety, efficiency, and high-quality output. You will implement optimized processes, manage labor planning, and drive continuous improvement while maintaining strong client relationships.

The role emphasizes training, mentoring frontline supervisors and hourly associates, managing activations, ramp-ups, and post-go-live stabilization, with a national salary

Qualifications

• Experience in startup, implementation, or go-live activities.
• Experience in a data center, server logistics, or high-tech warehousing environment with serialized assets and ESD handling.
• Ability to manage daily floor operations and supervise multi-shift teams.
• Experience with facility activations and ramp-ups, systems deployment, and post-go-live stabilization.

Responsibilities

• Lead, motivate and develop Supervisors and indirect reports, building an inclusive culture.
• Develop and implement efficient workflows, labor plans and standardized processes.
• Uphold health and safety compliance and foster a safety-focused culture.
• Produce KPI reports on productivity, accuracy, and other metrics for decision making.
• Foster open communication and cross-functional collaboration with leadership and associates.
• Collaborate with HR and site leadership on hiring Supervisors and top talent.
• Coordinate with cross-functional teams to ensure timely order fulfillment and customer satisfaction.
• Partner with customers to address concerns and improve service levels.

Skills

Startup/go-live

Datacenter warehousing

Team leadership

Training development

Customer interfacing

ESD handling

Serialized assets

Education

Bachelor's degree

Job description

• Proven experience executing on-the-floor startup, implementation, or go-live activities, required.
• Experience in a data center, server logistics, or high-tech warehousing environment managing serialized assets and ESD-compliant handling, preferred.
• Strong ability to manage daily floor operations, supervise multi-shift teams, and drive productivity, safety, and quality metrics.
• Proven success supporting facility activations, workforce ramp-ups, systems deployment, and post-go-live performance stabilization.
• Working knowledge of high-precision serialized asset tracking, strict chain-of-custody processes, electrostatic discharge (ESD) standards, and specialized IT handling equipment (such as server rack tuggers).
• Comfortable working within active construction or dynamic site development environments during facility build-outs and early-stage ramping.
• Demonstrated ability to train, mentor, and develop frontline supervisors and hourly associates, including the capacity to onboard and upskill talent transitioning from non-technical warehousing backgrounds.
• History of daily customer interfacing, managing on-site client relationships, and communicating operational updates effectively.

• Proven experience executing on-the-floor startup, implementation, or go-live activities, required.
• Experience in a data center, server logistics, or high-tech warehousing environment managing serialized assets and ESD-compliant handling, preferred.
• Strong ability to manage daily floor operations, supervise multi-shift teams, and drive productivity, safety, and quality metrics.
• Proven success supporting facility activations, workforce ramp-ups, systems deployment, and post-go-live performance stabilization.
• Working knowledge of high-precision serialized asset tracking, strict chain-of-custody processes, electrostatic discharge (ESD) standards, and specialized IT handling equipment (such as server rack tuggers).
• Comfortable working within active construction or dynamic site development environments during facility build-outs and early-stage ramping.
• Demonstrated ability to train, mentor, and develop frontline supervisors and hourly associates, including the capacity to onboard and upskill talent transitioning from non-technical warehousing backgrounds.
• History of daily customer interfacing, managing on-site client relationships, and communicating operational updates effectively.

Senior Operations Manager (Operations Manager I)

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.

For roles within California and Washington the range is $85,000 to $110,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.