Senior Operations Manager

TaskUs USA LLC; San Antonio (TX); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

TaskUs is seeking a Senior Operations Manager to oversee day-to-day business operations, including performance, billing, and PNL. You will have weekly syncs with the leadership team and provide coaching to team members, contributing to client growth and high performance.

The role requires 2+ years in a Senior Ops Manager role (or 7+ years in a Manager role) in CX, plus a BA/BS preferred. Join an inclusive, fast-growing environment with strong KPI accountability and a People First culture.

Qualifications

• 2+ years of experience as a Senior Operations Manager or 7+ years of experience as an Operations Manager in a customer experience environment.
• BA/BS degree preferred.
• Experience managing supervisors, as well as coaching and developing Teammates.

Responsibilities

• Manage day-to-day operations including performance, billing, and PNL.
• Weekly syncs with Operations Managers and Team Leads; one-on-one coaching with TMs.
• Meet with Senior Management and clients to drive business growth.
• Interview Operations Managers, Team Leads, and Quality Analysts.
• Promote department culture and scale operations while maintaining KPI targets.
• Solve business problems through innovation to improve CSAT, AHT, and resolution rate.

Skills

Senior Operations Manager

Operations Manager

Education

BA/BS degree

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Salary Range: $97,000.00 - $145,000.00 per year.
• Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
• Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window

This position is expected to remain open until 10-14-2026.

Job Description

What does a Senior Operations Manager really do? Think of yourself as someone who will manage day‑to‑day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top‑notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager.

Responsibilities

• As a Senior Operations Manager, you will manage day‑to‑day operations business, including performance, billing, and PNL.
• You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.
• You will meet with Senior Management and clients as needed to continue business growth.
• You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts.
• You will also promote department culture.
• We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
• You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI’s: CSAT, AHT, Resolution rate).

Requirements

• Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
• BA/BS degree preferred.
• Experience managing supervisors, as well as coaching and developing Teammates.

About TaskUs

TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next‑generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

We absolutely do not ask for any form of personal or financial information during the application or interview process. We also do not require Social Security or Government ID or date of birth, or any form of personal or financial data as part of the application. We do not request any bank account, credit card, or payment information. We do not process or collect any personal or sensitive data beyond the standard contact info you provide.

We have designated official chat rooms on our Careers website where recruiters can be contacted. Any other channel or third party claiming to represent TaskUs is not official. Please only use the official chat rooms.