Senior Operations Manager

TaskUs; New Braunfels, Northern (TX, KY); Hybrid; USD 97,000 - 145,000; Full time

Job summary

TaskUs in New Braunfels, Texas, USA is seeking a Senior Operations Manager to oversee day-to-day operations, performance, billing and P&L, ensuring efficient service delivery.

You will coach supervisors and teammates, run weekly syncs with Operations Managers and Team Leads, interview candidates, promote department culture, and collaborate with senior management and clients to drive growth and KPI results (CSAT, AHT, resolution rate).

Qualifications

• Two-plus years as Senior Operations Manager or seven-plus years as Operations Manager in CX environment.
• BA/BS degree preferred.

Responsibilities

• Manage day-to-day operations including performance, billing and P&NL.
• Weekly syncs with Operations Managers and Team Leads; one-on-one coaching.
• Meet with Senior Management and clients to drive business growth.
• Interview Operations Managers, Team Leads and Quality Analysts; promote department culture.
• Scale operations, drive performance management and retain employees.
• Ensure KPIs (CSAT, AHT, Resolution rate) are met consistently.

Skills

People leadership

Coaching

Team development

Education

Bachelor’s degree

Tools

None

Job description

## Senior Operations ManagerApply: New Braunfels, Texas, USA: Full time: Posted Today: End Date: October 14, 2026 (6 days left to apply): R\\_2610\\_12983**About TaskUs:**TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. **What We Offer:**At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. **Salary Range:**$97,000.00 - $145,000.00 per year.**Pay Transparency Statement:**The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The \"pay scale\" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. **Benefits:**We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. **Application Window:**This position is expected to remain open until 10-14-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.**Job Description:**What does a **Senior Operations Manager** really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager. **Responsibilities:*** As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL.* You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.* You will meet with Senior Management and clients as needed to continue business growth.* You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts. You will also promote department culture.* We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.* You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI’s: CSAT, AHT, Resolution rate) **Requirements:*** Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.* BA/BS degree preferred.* Experience managing supervisors, as well as coaching and developing Teammates.