Senior Operations Manager

Dutch Pet, Inc.; Oakland (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Dutch Pet, Inc. seeks a Senior Manager of Operations to optimize its Digital Health Network. The role involves strategic planning, operational excellence, and managing relationships with technological partners to enhance pet care offerings. Ideal candidates will have a strong consulting background and exceptional analytical skills.

Benefits

Hybrid working model

Competitive compensation

Flexible PTO

Health, Dental and Vision Insurance

Qualifications

• 8+ years of experience in operations, strategy, or consulting, preferable in Digital Health.
• Strong background in management consulting like McKinsey or BCG.
• Demonstrated ability to lead complex, multi-stakeholder initiatives.

Responsibilities

• Drive strategic planning and execution of digital clinical operations.
• Design and optimize operational workflows and KPIs.
• Collaborate with cross-functional teams to align priorities.

Skills

Analytical Skills

Project Management

Cross-Functional Leadership

Education

Bachelor's Degree

Master's Degree or MBA

Job description

Dutch Pet is on a mission to increase access and care to pets across the country, delivering relief to both pets and their pet parents by connecting them virtually with vets across the county.

We are excited about tackling the hard problems in an effort to help every dog and cat live their happiest possible life. As the only veterinary telemedicine service that can write prescriptions for our customers virtually, we’re uniquely positioned to actually solve the issues of our customers. A recent customer review put it best “Dutch was the only site that would diagnose and prescribe meds as well as ship the meds”.

We have world class investors in Forerunner Ventures, Eclipse Venture Capital, and Bling Capital. We have an experienced team who have built successful startups from the ground up (Hims, Plushcare, Nasty Gal) as well as helped grow successful enterprises (Trip Advisor, Walmart). Dutch has recently been featured in TechCrunch, Forbes, Wired, and Modern Retail.

Job Summary :

We are seeking a highly strategic, analytical, and execution-driven Senior Manager of Operations to lead the development and optimization of our Digital Health Network. This role is pivotal in ensuring the scalability, efficiency, and performance of our clinical operations. The ideal candidate brings a consulting background with experience in healthcare or digital health being an added + and has a proven ability to lead cross-functional initiatives in a dynamic environment.

Key Responsibilities :

Strategic Leadership :

• Drive strategic planning and execution of key initiatives to scale and evolve the digital clinical operations network.
• Oversee Vet operations to maximize efficiency, ensure balanced workloads, and optimize coverage.
• Identify and implement process improvements to streamline provider workflows and enhance operational efficiency.

Operational Excellence :

• Design, implement, and optimize operational workflows, KPIs, and processes to improve efficiency, quality, and compliance in clinical operations.
• Lead data-driven decision-making through advanced analytics, performance tracking, and actionable insights. Develop and implement key performance metrics (KPIs) to monitor Vet Performance
• Identify and drive continuous improvement initiatives. Leverage technology and automation to optimize scheduling, documentation, and provider productivity.

Stakeholder and Partner Management :

• Collaborate with cross-functional teams including Clinical, Technology, Product, and Regulatory to align priorities and drive execution.
• Oversee relationships with technology vendors, and network partners to ensure operational performance and contract adherence.

Qualifications & Experience :

• Bachelor’s degree required; Master’s degree or MBA strongly preferred.
• 8+ years of experience in operations, strategy, or consulting, experience in Digital health a plus
• Strong background in management consulting (e.g., McKinsey, BCG, Deloitte, Accenture, etc.) highly desirable.
• Demonstrated ability to lead complex, multi-stakeholder initiatives with measurable outcomes.
• Exceptional analytical skills with experience in data modeling, dashboards and operational KPIs.

Benefits :

• Hybrid working model with 2 in office days (Monday and Tuesday) at our Oakland office and all other days remote
• Competitive compensation
• Flexible PTO
• Health, Dental and Vision Insurance

Dutch Guiding Principles :

• Pets First – business and medical decisions are always guided by the pet’s best interest. We’ll never compromise on pet health and we’re all here because we care about their well-being
• Agile Like a Cat – We have a bias toward swift action, while maintaining quality and accuracy. For us, that means being able to turn on a dime, like a cat, analyze our options – even ones that may not be on the table – then execute without perfection getting in the way
• Creativity is our Catnip – Creativity feeds us and helps us push boundaries to always find better solutions, making the complex more accessible and easier to understand
• Be the Human Your Dog Thinks You Are – Be kind, show care for your colleagues, and even if you’re an expert - give others context, reinforce the positive, and help them understand.

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