Senior Operations Manager

Akron Children’s Hospital; Marietta (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading children's healthcare facility is seeking a Senior Operations Manager to oversee multiple pediatric primary care offices. The role involves substantial responsibilities in team management, operational efficiency, and financial oversight, requiring strong leadership and analytical skills. Candidates must have relevant healthcare management experience and be committed to improving patient care outcomes.

Qualifications

• Minimum of 5 years managing multiple healthcare facilities required.
• 3 years in people management experience required.
• Certification in Healthcare Management within 2 years of assuming the role is mandatory.

Responsibilities

• Manage day-to-day operations of multiple pediatric primary care offices.
• Oversee people management including hiring and performance evaluations.
• Manage operating budget and revenue projections for each office.

Skills

Leadership

Team management

Organizational skills

Financial analysis

Problem-solving

Education

Associates degree required

Bachelor's degree preferred

Certification in Healthcare Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Full-time, 40 hours/week

Variable day shift

Onsite

Summary:

The Senior Operations Manager is responsible for managing the day-to-day operations of multiple pediatric care offices and a large team of non-exempt and exempt direct reports including supervisors and managers.

Responsibilities:

1. Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.

2. Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.

3. Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.

4. Assist Regional Manager with operational, HR, and quality functions across the region.

5. Responsible for pilot and rollout of initiatives that have high level impact.

6. Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.

7. Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.

8. Develop and implement employee engagement initiatives to foster a positive work environment.

9. Ensure compliance with company policies, procedures, and safety standards.

10. Other duties assigned.

Other information:

Technical Expertise

1. Strong leadership and team management skills.

2. Excellent organizational and multitasking abilities

3. Proficient in financial analysis and budget management.

4. Strong analytical and problem-solving skills.

5. Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)

Education and Experience

1. Education: Associates degree required; Bachelor's degree preferred

2. Licensure: N/A

3. Certification: Certification in Healthcare Management required within 2 years of the role

4. Years of relevant experience: Minimum of 5 years of experience managing multiple healthcare facilities, sites, or programs required.

5. Years of supervisory experience: 3 years in people management required.

Full Time

FTE: 1.000000

Status: Onsite