Senior Operations Manager

Carolinas MGMA; Marietta (OH); On-site; USD 75,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a Senior Operations Manager to oversee multiple pediatric care offices. This crucial role involves managing staff, budgets, and operational efficiencies, ensuring high-quality patient care and enhancing overall service delivery. Candidates should have significant healthcare management experience and strong leadership capabilities, coupled with excellent organizational and financial skills.

Qualifications

• Education: Associates degree required, Bachelor's preferred.
• Minimum 5 years managing healthcare facilities.
• 3 years supervisory experience required.

Responsibilities

• Manage operations of multiple pediatric offices.
• Oversee recruiting and performance evaluations.
• Manage budget and financial reporting.

Skills

Leadership

Organizational skills

Financial analysis

Analytical skills

Problem-solving

Education

Associates degree

Bachelor's degree

Certification in Healthcare Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Full-time, 40 hours/week

Variable day shift

Onsite

Summary :

The Senior Operations Manager is responsible for managing the day-to-day operations of multiple pediatric care offices and a large team of non-exempt and exempt direct reports including supervisors and managers.

Responsibilities :

1. Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.

2. Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.

3. Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.

4. Assist Regional Manager with operational, HR, and quality functions across the region.

5. Responsible for pilot and rollout of initiatives that have high level impact.

6. Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.

7. Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.

8. Develop and implement employee engagement initiatives to foster a positive work environment.

9. Ensure compliance with company policies, procedures, and safety standards.

10. Other duties assigned.

Other information:

Technical Expertise

1. Strong leadership and team management skills.

2. Excellent organizational and multitasking abilities

3. Proficient in financial analysis and budget management.

4. Strong analytical and problem-solving skills.

5. Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)

Education and Experience

1. Education: Associates degree required; Bachelor's degree preferred

2. Licensure: N/A

3. Certification: Certification in Healthcare Management required within 2 years of the role

4. Years of relevant experience: Minimum of 5 years of experience managing multiple healthcare facilities, sites, or programs required.

5. Years of supervisory experience: 3 years in people management required.

Full Time

FTE: 1.000000

Status: Onsite