Senior Operations Manager

Help at Home; Georgia; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Help at Home in Georgia seeks a Senior Operations Manager to lead home care operations across multiple markets. You will align operations with revenue, oversee case management, billing, and staffing, and drive financial performance with field leadership.

This remote-based role emphasizes compliance, quality of care, and scalable processes for caregivers and clients statewide, with weekly pay of $100,000–$110,000 and collaboration with the central and market teams.

Qualifications

• 7+ years of experience in operations, including leadership roles.
• Experience supporting senior management and driving process improvements.
• Background in homecare, healthcare services or private equity ownership preferred.
• Ability to lead in a multi-site, matrix environment.

Responsibilities

• Lead KPI and financial performance to support regional goals.
• Collaborate with central operations to ensure efficiency and resource allocation.
• Drive service delivery improvements and productivity in the field.
• Coordinate with finance for forecasts and monthly/quarterly reviews.
• Direct ownership of market-level operations to meet company objectives.
• Support workforce planning and staffing for caregivers and clients.
• Oversee vendor relationships and centralized vendor operations.
• Collaborate with other Directors of Market Operations for consistency.
• Support field operations to achieve growth targets and capex planning.
• Provide insight on projects, budgets, and operational metrics.

Skills

Operations

Case management

Revenue cycle

Authorizations

Eligibility

Billing

Accounts receivable

Education

Bachelor’s degree in business

Master’s degree preferred

Job description

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Senior Operations Manager – Georgia with a strong foundation in home care operations, case management, and revenue cycle processes, including client authorizations, eligibility, billing, and accounts receivable. This leader will connect operations to revenue, overseeing multi-branch performance across established and high-growth markets statewide while partnering with field leadership to drive operational excellence, strengthen financial performance, ensure compliance and quality care delivery, and scale processes that support caregivers, clients, and communities throughout Georgia. This is a remote -based role and we offer weekly pay between $100,000-$110,000 annually.

What You'll Do:

• Lead KPI and financial performance to support the region in close alignment to finance, central operations, market leaders and growth leaders.
• Work closely with the central operations team to ensure operational excellence, streamline processes, and allocate resources effectively.
• Collaborate with central operations on service delivery and provides feedback to drive efficiency and productivity.
• Work closely with financial business partner to ensure forecasting, monthly/quarterly financial reviews and expense planning is aligned with expectations.
• Direct ownership of market level operations that support strategic and tactical execution in the field to ensure company goals and objectives are fulfilled.
• Support of market level workforce management and planning to ensure appropriate staffing and support for caregivers and clients, including operational efficiency initiatives.
• Support market level vendor relationship management, including centralized vendor operations, expense management and ongoing business reviews.
• Work in conjunction with other Directors of Market Operations for consistency and effective implementation.
• Work effectively with other departments across the Field Support Center (corporate) in support of effective field operations to achieve growth targets.
• Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports.
• Provide insight to management related to projects, budgets, and operations.
• May manage people depending on the market and organization model.
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

What You'll Bring:

• Proven ability to work across a matrix and multi-site environment.
• Collaborative style as a thought partner who works productively with the leadership team.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment.
• Excellent oral and written communication skills.
• Critical thinking and ability to support strategic transformation activities.
• Exhibition of the highest ethical standards while demonstrating accountability and ownership.

Education and Experience:

• Bachelor’s degree in business or related field required. Master’s degree preferred.
• Proven track record with a minimum of 7 years of experience in operations.
• Experience supporting senior management including thought leadership and support.
• Process improvement experience supporting the development, review, and revision of processes and policies as needed.
• Experience in homecare, healthcare, healthcare services and/or private equity ownership preferred.

Management Authority:

• Creates and directs strategic goals
• Trains other associates
• Directs work of other associates

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.