State Operations Manager, Georgia Field Based

Belle; Cumming (GA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Health, dental, and vision

Paid time off

Growth opportunities

Job summary

Belle is seeking a dynamic, hands-on State Operations Manager to lead and grow field operations across Georgia. This high-impact role requires regular travel throughout the state (50-75%) and focuses on building operational discipline, coaching leaders, and delivering strong member experiences.

You will drive performance, establish accountability, and partner across Member Operations, Clinical, Dispatch, HR, Accounting and Engineering to implement cross-functional initiatives.

Qualifications

• 5+ years of experience in field operations or multi-site people management.
• Strong coaching and people-development skills with experience building a manager bench.
• Comfortable working with data to identify trends, diagnose root causes and drive action.
• Excellent cross-functional collaboration skills and ability to build trusted partnerships.
• Hands-on, execution-oriented leader in a fast-growing environment.

Responsibilities

• Meet or exceed statewide monthly performance and quality benchmarks.
• Maintain a strong field presence with monthly CHW ride-alongs and coaching.
• Report performance, risks, and recommendations to the VP of Operations.
• Establish clear ownership and accountability across roles in the state operations team.
• Ensure day-to-day CHW performance and escalations are resolved at appropriate levels.
• Develop leadership capabilities and a strong candidate pipeline for growth.
• Translate priorities into clear execution plans and drive adoption of new processes and tech.
• Serve as the primary Georgia Ops point person for cross-functional initiatives.

Skills

Field operations

People management

Coaching

Data analysis

Cross-functional collaboration

Leadership

Execution-oriented

Job description

Belle is redefining primary care for Medicare members — and it all starts with the feet. Our Community Health Workers, each a licensed nail technician, provide in-home preventive foot care that builds trusted relationships and opens the door to better health above the knee. Through these recurring visits, Belle helps identify emerging health issues earlier, connects members to Chronic Care Management, and extends the reach of our clinical team through AI-powered telehealth and care coordination. The result is a radically more engaging model of primary care — one built around meeting seniors where they are, earning their trust, and helping them stay healthier and age in place. Above all, we bring joy to healthcare. Belle has built one of the most engaging care platforms in the industry, with an NPS of 98 — a level of trust and loyalty almost unheard of in healthcare. Join us as we build the next generation of primary care for America's seniors.

Belle is looking for a dynamic, hands-on State Operations Manager to lead and grow our field operations across Georgia. This high-impact leader will develop strong operational leaders, drive accountability and consistent execution, and ensure an exceptional experience for every Belle member.

As Belle scales, you'll play a key role in building the teams and operational discipline needed to support our growth. This role is based in Georgia and requires regular travel throughout the state (approximately 50-75% of the time).

In This Role You'll:

• Meet or exceed statewide monthly performance and quality benchmarks
• Maintain a strong field presence through monthly Community Health Worker (CHW) ride-alongs, providing real-time coaching, building engagement, and fostering a high-performing culture across the state
• Report performance, risks, and recommendations to the VP of Operations
• Establish clear ownership and accountability across the State Operations Manager, Business Operations Supervisor, CHW Lead, and CHW levels
• Ensure BOSs independently own day-to-day CHW performance and escalations, resolving decisions at the appropriate level
• Develop leadership capabilities and a strong candidate pipeline to support continued growth
• Translate priorities into clear execution plans, resolve market inconsistencies, and drive adoption of new processes and technology
• Serve as the primary Georgia Ops point person for Member Operations, Clinical, Dispatch, HR, Accounting and Engineering, ensuring cross-functional initiatives are implemented effectively

Requirements

• 5+ years of experience in field operations, or multi-site people management, including a track record of leading through frontline supervision
• Strong coaching and people-development skills, with experience building and growing a manager bench
• Comfortable working with data to identify trends, diagnose root causes, and drive corrective action
• Excellent cross-functional collaboration skills, with the ability to build trusted partnerships
• A hands-on, execution-oriented leader who thrives in a fast-growing, evolving environment

Benefits

• Competitive salary and performance-based bonus
• Health, dental, and vision coverage
• Paid time off and company holidays
• Opportunity for growth within a fast-growing, mission-driven company