State Operations Manager, Georgia Field Based

Belle; Johns Creek (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid time off

Company holidays

Growth opportunities

Job summary

Belle is seeking a dynamic State Operations Manager to lead and grow our field operations across Georgia. This high-impact role requires regular travel within the state (50-75%) and a hands-on, execution-focused leadership style to drive accountability and exceptional member experiences.

The position reports to the VP of Operations and will build strong operational leaders, coach teams, and ensure cross-functional initiatives are implemented effectively across CHW, Clinical, Dispatch, HR, and

Qualifications

• 5+ years of field operations or multi-site management experience.
• Track record of leading through frontline supervision.
• Strong coaching and people-development skills; building a manager bench.
• Comfortable using data to identify trends, diagnose root causes, and drive actions.
• Excellent cross-functional collaboration and partnership development.

Responsibilities

• Meet or exceed statewide monthly performance and quality benchmarks.
• Maintain a strong field presence with CHW ride-alongs; provide real-time coaching and foster a high-performing culture.
• Report performance, risks, and recommendations to the VP of Operations.
• Establish clear ownership across the State Operations Manager, BOS, CHW Lead, and CHW levels; ensure accountability.
• Develop leadership capabilities and a robust candidate pipeline for growth.
• Translate priorities into execution plans; address market inconsistencies and adopt new processes and technology.
• Serve as the primary Georgia Ops point for cross-functional teams (Member Ops, Clinical, Dispatch, HR, Accounting, Engineering).

Skills

Field operations

People management

Coaching

Data analysis

Cross-functional collab

Job description

Belle is redefining primary care for Medicare members — and it all starts with the feet. Our Community Health Workers, each a licensed nail technician, provide in-home preventive foot care that builds trusted relationships and opens the door to better health above the knee. Through these recurring visits, Belle helps identify emerging health issues earlier, connects members to Chronic Care Management, and extends the reach of our clinical team through AI-powered telehealth and care coordination. The result is a radically more engaging model of primary care — one built around meeting seniors where they are, earning their trust, and helping them stay healthier and age in place. Above all, we bring joy to healthcare. Belle has built one of the most engaging care platforms in the industry, with an NPS of 98 — a level of trust and loyalty almost unheard of in healthcare. Join us as we build the next generation of primary care for America's seniors.

Belle is looking for a dynamic, hands-on State Operations Manager to lead and grow our field operations across Georgia. This high-impact leader will develop strong operational leaders, drive accountability and consistent execution, and ensure an exceptional experience for every Belle member.

As Belle scales, you'll play a key role in building the teams and operational discipline needed to support our growth. This role is based in Georgia and requires regular travel throughout the state (approximately 50-75% of the time).

In This Role You'll:

• Meet or exceed statewide monthly performance and quality benchmarks
• Maintain a strong field presence through monthly Community Health Worker (CHW) ride-alongs, providing real-time coaching, building engagement, and fostering a high-performing culture across the state
• Report performance, risks, and recommendations to the VP of Operations
• Establish clear ownership and accountability across the State Operations Manager, Business Operations Supervisor, CHW Lead, and CHW levels
• Ensure BOSs independently own day-to-day CHW performance and escalations, resolving decisions at the appropriate level
• Develop leadership capabilities and a strong candidate pipeline to support continued growth
• Translate priorities into clear execution plans, resolve market inconsistencies, and drive adoption of new processes and technology
• Serve as the primary Georgia Ops point person for Member Operations, Clinical, Dispatch, HR, Accounting and Engineering, ensuring cross-functional initiatives are implemented effectively

Requirements

• 5+ years of experience in field operations, or multi-site people management, including a track record of leading through frontline supervision
• Strong coaching and people-development skills, with experience building and growing a manager bench
• Comfortable working with data to identify trends, diagnose root causes, and drive corrective action
• Excellent cross-functional collaboration skills, with the ability to build trusted partnerships
• A hands-on, execution-oriented leader who thrives in a fast-growing, evolving environment

Benefits

• Competitive salary and performance-based bonus
• Health, dental, and vision coverage
• Paid time off and company holidays
• Opportunity for growth within a fast-growing, mission-driven company