Senior Operations Manager

Fremont Bank; Fremont (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Fremont Bank in Fremont, CA is seeking a Senior Operations Manager to lead branch operations, staff training, and supervision. The role emphasizes security, accuracy in cash handling, and adherence to bank policies while driving customer service excellence.

The Senior Operations Manager will guide tellers and staff, promote teamwork, and support the Branch Manager in achieving operational efficiency and growth.

Responsibilities

• Hiring, training, management and supervision of branch operations and staff to ensure service quality and productivity.
• Balance branch vault cash and balance cash handling accurately.
• Prepare operations reports and certifications for branch compliance.
• Lead Associates in cross-selling and referring new business to the Bank.
• Assist the Branch Manager to ensure efficient teller line operations and workflow.

Job description

Position Summary

The primary responsibilities of the Senior Operations Manager involve hiring, training, management and supervision of the operations and staff in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, as well as branch security. The Senior Operations Manager typically manages a branch with more complexity. The Senior Operations Manager implements bank policy, procedures, and security measures to protect the customer and Bank from losses and assures all staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, lead Associates in cross-selling activities and referring new business to the Bank. The Senior Operations Manager will assist the Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Senior Operations Manager will provide support, guidance, and training to branch staff on a routine basis and promote teamwork and works well with others.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized