Senior Operations Manager

Copeland LP; Forney (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid parental leave

Job summary

Copeland LP in Forney, TX, is seeking a Senior Operations Manager to lead day-to-day warehouse operations at the distribution center and drive safety, quality, and productivity improvements. You will partner with Customer Service, Inventory, Transportation, and Materials to eliminate bottlenecks and meet service levels.

This onsite role requires 5+ years of leadership in high-volume warehouse or manufacturing settings, with strong ERP/WMS experience and a track record of developing managers and

Qualifications

• Bachelor's degree in Engineering, Supply Chain, Logistics, Business, Operations, or related field.
• 5+ years of direct management experience in warehouse, distribution center, or manufacturing operations.
• Experience leading managers/supervisors in a high-volume, metrics-driven environment.
• Strong knowledge of warehouse operations, inventory management, and shipping/receiving.
• Experience with ERP and Warehouse Management Systems (Oracle, SAP, Manhattan).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and cross-functional leadership.

Responsibilities

• Oversee warehouse operations including receiving, putaway, replenishment, picking, shipping, and inventory execution.
• Drive safety, quality, delivery, cost, and productivity performance through disciplined daily management and KPI reviews.
• Lead, coach, and develop managers of managers while fostering a culture of accountability, teamwork, and continuous improvement.
• Monitor operational performance using KPIs such as throughput, labor productivity, inventory accuracy, dock-to-stock, order accuracy, and on-time shipment.
• Partner with Customer Service, Inventory, Transportation, and Materials to resolve operational constraints and improve customer service performance.
• Drive root cause analysis and implement sustainable corrective actions for operational issues.
• Ensure compliance with safety regulations, OSHA requirements, and company policies.
• Oversee continuous improvement initiatives to optimize warehouse layout, material flow, labor utilization, and operating processes.
• Develop and maintain standard work, operating procedures (SOPs), and operational controls.
• Support peak planning, workforce planning, and resource allocation to meet business demands.
• Lead additional projects and initiatives as assigned by the Plant Manager.

Skills

People leadership

Operations management

Data-driven decisions

Cross-functional leadership

Analytical thinking

Education

Bachelor's degree in Engineering or related

Tools

ERP systems

WMS/SCM software

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact.

Description

If you are a senior operations leader passionate about building high-performing teams and driving operational excellence, we have an exciting opportunity for you! Based at our Forney Distribution Center, you will be responsible for overseeing day‑to‑day warehouse operations, including inbound receiving, outbound shipping, inventory execution, and order fulfillment. This role is accountable for delivering safe, efficient, and reliable operations while driving continuous improvement across safety, quality, delivery, cost, and productivity. You will partner closely with Customer Service, Inventory, Materials, Transportation, and other cross‑functional teams to improve operational performance, eliminate waste, and build sustainable operating processes. The Senior Operations manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Distribution Center. This position operates under the general guidance of the Plant Manager.

• Oversee warehouse operations including receiving, putaway, replenishment, picking, shipping, and inventory execution
• Drive safety, quality, delivery, cost, and productivity performance through disciplined daily management and KPI reviews
• Lead, coach, and develop managers of managers while fostering a culture of accountability, teamwork, and continuous improvement
• Monitor operational performance using KPIs such as throughput, labor productivity, inventory accuracy, dock‑to‑stock, order accuracy, and on‑time shipment
• Partner with Customer Service, Inventory, Transportation, and Materials to resolve operational constraints and improve customer service performance
• Drive root cause analysis and implement sustainable corrective actions for operational issues
• Ensure compliance with safety regulations, OSHA requirements, and company policies
• Oversee continuous improvement initiatives to optimize warehouse layout, material flow, labor utilization, and operating processes
• Develop and maintain standard work, operating procedures (SOPs), and operational controls
• Support peak planning, workforce planning, and resource allocation to meet business demands
• Lead additional projects and initiatives as assigned by the Plant Manager

Required education, experiences & skills

• Bachelor's degree in Engineering, Supply Chain, Logistics, Business, Operations, or a related field (or equivalent experience)
• 5+ years of direct management experience in leadership in warehouse, distribution center, or manufacturing operations
• Demonstrated experience leading managers and supervisors in a high-volume, metrics-driven environment
• Strong knowledge of warehouse operations, inventory management, and shipping/receiving processes
• Experience utilizing ERP and Warehouse Management Systems (Oracle, SAP, Manhattan, etc.)
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and cross-functional leadership skills
• Proven ability to drive operational improvements through data, standard work, and continuous improvement methodologies

Preferred education, experiences & skills

• Experience leading multi-shift distribution center operations
• Lean, Six Sigma, or Continuous Improvement experience
• Experience with Daily Management Systems (Tier meetings, KPI reviews, Leader Standard Work)
• Ability to handle changing priorities and use good judgement in multiple situations
• Knowledge of warehouse automation and material handling systems
• Experience leading change management and operational transformation initiatives
• OSHA knowledge and forklift safety certification preferred

Why Work in the Dallas‑Fort Worth Area

Our distribution center is located in Forney, TX, one of the fastest-growing communities in the Dallas‑Fort Worth metroplex. Conveniently located just east of Dallas, Forney offers easy access to world‑class dining, entertainment, professional sports, shopping, and cultural attractions throughout the DFW area. Residents enjoy a strong sense of community, highly rated schools, affordable housing options compared to many major metro areas, and a variety of parks, recreation, and family‑friendly activities.

About Our Location

Our Forney Distribution Center plays a key role in supporting Copeland customers across North America through efficient warehousing, inventory management, and order fulfillment operations. The facility serves as a critical hub within our supply chain network, helping ensure the timely delivery of HVACR products and solutions to customers. Team members work closely across operations, customer service, materials, inventory, and transportation functions in a fast‑paced, collaborative environment focused on safety, quality, and continuous improvement. As the site continues to grow, employees have opportunities to develop their skills and advance their careers within Copeland's global organization.

Onsite work arrangement: This role is based fully onsite, and not eligible for hybrid or remote work opportunities.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal – to make the world a better place. We invest in the end‑to‑end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs:

• medical insurance plans, dental and vision coverage, 401(k) and more.
• We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1 with OPT or CPT, H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.