Senior Regional Operations Manager

Confidential; Pittsburgh (Allegheny County); On-site; USD 110,000 - 160,000; Full time

Job summary

Confidential in the United States is seeking a Senior Regional Operations Manager to lead multi-site logistics and transportation operations, ensuring safety, performance, and customer satisfaction.

You will manage budgets, coach leaders across locations, and drive continuous improvement while partnering with senior leadership to hit strategic goals. Travel up to 25% is required, with a focus on operational excellence and strong client relationships.

Qualifications

• BS degree or equivalent combination of education and experience.
• 7+ years of leadership experience in logistics, transportation, or multi-site operations.
• Proven success leading large teams across locations.
• Strong financial acumen with budgets, forecasts, and metrics.
• Experience managing customer relationships and service levels.
• Strong leadership and talent development abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Analytical mindset with data-driven approach.

Responsibilities

• Lead day-to-day operations across multiple locations, including dispatch, fleet management, maintenance, routing, and administrative functions.
• Ensure safe, efficient, and compliant transportation and logistics operations.
• Manage regional financial performance, including budgeting, forecasting, cost control, and profitability.
• Serve as the primary point of contact for key customers and maintain strong client relationships.
• Oversee service delivery, contractual performance, operational metrics, and reporting requirements.
• Recruit, develop, coach, and lead management and operational teams while fostering a culture of accountability and engagement.
• Identify workforce, resource, and operational challenges and implement effective solutions.
• Drive operational excellence through process improvements, standardization, and continuous improvement initiatives.
• Ensure compliance with all applicable regulatory, customer, and company requirements.
• Partner with senior leadership to execute strategic initiatives and achieve operational goals.

Skills

Leadership

Financial Acumen

Customer Relationships

Data Analytics

Problem Solving

Communication

Decision Making

Travel (up to 25%)

Education

Bachelor's degree

Job description

The Senior Regional Operations Manager provides leadership and oversight for multi-site logistics and transportation operations within an assigned region. This role is responsible for operational performance, customer satisfaction, financial results, workforce management, compliance, and continuous improvement across multiple locations.

Key Responsibilities

• Lead day-to-day operations across multiple locations, including dispatch, fleet management, maintenance, routing, and administrative functions.
• Ensure safe, efficient, and compliant transportation and logistics operations.
• Manage regional financial performance, including budgeting, forecasting, cost control, and profitability.
• Serve as the primary point of contact for key customers and maintain strong client relationships.
• Oversee service delivery, contractual performance, operational metrics, and reporting requirements.
• Recruit, develop, coach, and lead management and operational teams while fostering a culture of accountability and engagement.
• Identify workforce, resource, and operational challenges and implement effective solutions.
• Drive operational excellence through process improvements, standardization, and continuous improvement initiatives.
• Ensure compliance with all applicable regulatory, customer, and company requirements.
• Partner with senior leadership to execute strategic initiatives and achieve operational goals.

Minimum Qualifications & Skills

• Bachelor's degree or equivalent combination of education and experience.
• 7+ years of leadership experience in logistics, transportation, supply chain, fleet operations, or a related multi-site environment.
• Proven success leading large teams across multiple locations.
• Strong financial acumen with experience managing budgets, forecasts, and operational performance metrics.
• Demonstrated experience managing customer relationships and service-level commitments.
• Strong leadership, coaching, and talent development capabilities.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical skills with the ability to leverage data to drive business results.
• Proficiency with Microsoft Office and operational management systems.
• Experience driving operational improvements in a fast-paced environment.
• Ability to travel up to 25% within the assigned region.