Senior Operations Manager

SGS; Christiansburg (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to oversee the performance of its Industrial Services site. This role involves managing daily operations, ensuring compliance with health and safety regulations, and achieving operational KPIs. The ideal candidate will have extensive experience in a regulated lab environment, strong leadership skills, and a passion for service excellence. Join a forward-thinking company that values your contributions and offers opportunities for professional growth, competitive pay, and a supportive work environment. If you're ready to make a significant impact, this is the role for you.

Benefits

Medical, dental and vision insurance

Company-paid life, accident and long-term disability insurance

Flexible spending accounts

Competitive pay

Matching 401(k) with immediate vesting

Generous employee referral program

Online training courses

Education assistance program

Paid-time off

Qualifications

• 10+ years in a regulated lab environment with supervisory experience.
• Strong leadership and interpersonal skills required.
• Experience managing technical teams in service-related settings.

Responsibilities

• Manage daily operations and ensure compliance with regulations.
• Achieve operational KPIs and maintain high-quality standards.
• Support General Manager in client meetings and service delivery.

Skills

Leadership Skills

Advanced English

Mathematical Skills

Report Writing

Time Management

Interpersonal Skills

Change Management

Education

Bachelor of Science in Chemistry, Engineering, or related sciences

Master of Business Administration

Master of Science in Chemistry or Engineering

Tools

MS Office (Word, Excel, PowerPoint)

Database Management

CRM Systems

LIMS

Job description

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The Senior Operations Manager is accountable for all aspects of the operation's performance of the assigned Industrial Services site including daily operations, employee management, service delivery excellence and supporting the General Manager in the delivery of expected P&L.

• Accountable for Health, Safety and Environment of personnel and the enforcement of all regulations as per the Company Health and Safety Manual, and the immediate reporting of any health, safety or environmental incidents, accidents or concerns to the Manager/Supervisor and H&S department for action.
• Accountable for achieving the operational KPIs and objectives established by the General Manager/Senior Director.
• Responsible to ensure services are performed in accordance with federal and local regulations.
• Accountable for the delivery of product test data to achieve client satisfaction by maintaining production and specified turnaround targets.
• Monitors production of each department and ensures optimum staff levels/shifts to achieve SGS standards for production, quality and financial performance.
• Reports turnaround times and manages to goal of 100% on time delivery.
• Manages labor ratios, adding and reducing staff where workload and financial performance warrant.
• Monitors and reports weekly projection status (# samples processed/personnel). Maintains production targets and takes proactive measures to sustain these targets.
• Support General Manager in customer meetings.
• Promotes the image, capability and integrity of the company to the clients.
• Maintains high quality standards through strict adherence to group, regional and country policies, procedures and standards.
• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Performs other duties as assigned.

Qualifications

Education/ Experience

• Bachelor of Science degree in Chemistry, Engineering, or related sciences AND
• Minimum 10 years of experience in a regulated, commercial lab environment, AND
• 5+ years supervisory experience,
• Experience managing technical teams in a service-related environment
• Master of Business Administration or Master of Science in Chemistry or Engineering (preferred)

Knowledge/ Skills/ Abilities

• Language Skills – Advanced English
• Mathematical Skills - Advanced
• Reasoning Skills/Abilities - Advanced
• Computer Skills: MS Office (Word, Excel, PowerPoint) – Intermediate user proficiency required, database management, CRM and LIMS experience
• Strong leadership skills
• Excellent written and verbal presentation skills
• Excellent interpersonal skills
• Excellent report writing skills
• Ability to effectively interact with all levels of management, suppliers and clients
• Ability to coordinate and motivate a team towards a common goal
• Ability to realize business opportunities in conformity to the business strategy
• Proven time management skills and a strong attention to detail
• Adheres to internal standards, policies and procedures.
• Experience in turnaround/leading change.
• Experience with a myriad of technical equipment/complex instrument data related IT interfaces.
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
  

Travel

• Occasional travel required (5%-33%)

Environmental and Work Conditions

• Wet or humid (non-weather) conditions - Occasional (5% - 33%)
• Work near moving mechanical pats - Occasional (5% - 33%)
• Fumes or airborne particles - Occasional (5% - 33%)
• Toxic or caustic chemicals - Occasional (5% - 33%)
• Outdoor weather conditions - Occasional (5% - 33%)
• Extreme cold (non-weather) - Never (0%)
• Extreme heat (non-weather) - Never (0%)
• Risk of electrical shock - Never (0%)
• Work with explosives - Never (0%)
• Risk of radiation - Never (0%)
• Vibration - Never (0%)
• Bio-hazard - Never (0%)
• Work in high, precarious places - Never (0%)

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, company-paid life, accident and long-term disability insurance, flexible spending accounts
• Wealth: Competitive pay, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
• Happiness:
  • Professional Growth: Online training courses, education assistance program
  • Work-Life Balance: Paid-time off

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

All your information will be kept confidential according to EEO guidelines.