Senior Operations Manager

Akron Children's Hospital; Boardman Township (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Akron Children's Hospital is seeking a Senior Operations Manager to oversee day-to-day operations across multiple pediatric primary care offices and lead a large team of supervisors and managers.

You will drive scheduling, billing, medical records management, and HR-related activities, while managing budgets and implementing region-wide quality initiatives to improve patient care outcomes.

Qualifications

• Education: Associates degree required; five years healthcare leadership experience required; Bachelor's degree preferred.
• Certificate in Healthcare Management or similar credential within 2 years of role.
• Five years of healthcare leadership experience managing multiple facilities, sites, or programs.

Responsibilities

• Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.
• Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.
• Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.
• Assist Regional Manager with operational, HR, and quality functions across the region.
• Responsible for pilot and rollout of initiatives with high impact.
• Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives to enhance patient care outcomes.
• Monitor KPIs related to patient satisfaction, appointment wait times, and clinical outcomes.
• Develop and implement employee engagement initiatives to foster a positive work environment.
• Ensure compliance with company policies, procedures, and safety standards.
• Other duties assigned.

Skills

Leadership

Organizational skills

Budget management

Analytical thinking

MS Office

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary

The Senior Operations Manager is responsible for managing the day-to-day operations of multiple pediatric care offices and a large team of non-exempt and exempt direct reports including supervisors and managers.

Responsibilities

• 1. Manage day-to-day operations of multiple pediatric primary care offices, including scheduling, billing, and medical records management.


• 2. Oversee people management responsibilities, including hiring, firing, performance evaluations, and rewards.


• 3. Manage operating budget for each pediatric primary care office, including revenue projections, expense monitoring, and financial reporting.


• 4. Assist Regional Manager with operational, HR, and quality functions across the region.


• 5. Responsible for pilot and rollout of initiatives that have high level impact.


• 6. Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.


• 7. Monitor key performance indicators related to patient satisfaction, appointment wait times, and clinical outcomes.


• 8. Develop and implement employee engagement initiatives to foster a positive work environment.


• 9. Ensure compliance with company policies, procedures, and safety standards.


• 10. Other duties assigned.

Other Information

Technical Expertise

• 1. Strong leadership and team management skills.


• 2. Excellent organizational and multitasking abilities


• 3. Proficient in financial analysis and budget management.


• 4. Strong analytical and problem-solving skills.


• 5. Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)

Education and Experience

• 1. Education: Associates degree required. In lieu of an Associate's degree, minimum five years of experience in healthcare leadership is required. Bachelor's degree preferred.


• 2. Licensure: N/A


• 3. Certification: Certificate in Healthcare Management required within 2 years of the role.


• 4. Years of relevant experience: Minimum of 5 years of experience in healthcare leadership, managing multiple healthcare facilities, sites, or programs required.

Full Time

FTE: 1.000000

Status: Onsite