Senior Operations Manager

AMS Fulfillment; Bear (DE); On-site; USD 90,000 - 125,000; Full time

Job summary

AMS Fulfillment in Bear, Delaware, is seeking a senior operations leader to oversee all areas of assigned operations, drive cost efficiency, manage staffing, and ensure productivity and quality through planning and reporting.

The role requires heavy involvement in oversight and P&L for the warehouse, with responsibilities spanning budgeting, process implementation, and freight and transportation coordination, along with safety and training.

Qualifications

• Minimum 5 years of senior level operations or related leadership experience.
• Strong interpersonal and relationship building skills.
• Excellent communication skills including verbal and written presentation.
• Critical thinking and problem-solving with process improvement ability.
• Experience with Microsoft Excel and WMS systems.
• Experience shipping consumer product to retail and direct-to-consumer channels.

Responsibilities

• Drive, review, development, and implementation of operational processes to increase productivity and reduce cost.
• Oversee warehouse operations and standardize practices to improve productivity, quality, and profitability.
• Provide analysis of business results to the Chief Operating Officer on a periodic basis.
• Participate in the strategic planning process of operations.
• Identify, analyze, and recommend corrective actions for operation problems.
• Participate in freight negotiations.
• Monitor metrics such as units per hour, quality levels, and revenue per hour/sq ft.
• Create and operate within budget.
• Manage all inbound/outbound transportation operations.
• Establish and modify policies and procedures for operation departments.
• Generate purchase requests for materials required for operations.
• Ensure safety, training, and guidelines are followed.

Skills

Senior leadership

Operations management

Cost reduction

Budgeting

P&L oversight

WMS experience

Microsoft Excel

Strategic planning

Team building

Communication

Education

College graduate or equivalent experience in operations

Tools

Warehouse Management System (WMS)

Job description

Job Details

Job Location: DE 710 American Blvd - Bear, DE 19701

Position Type: Full Time

Salary Range: $90,000.00 - $125,000.00 Salary/year

Job Shift: Day

Job Summary

This position is a senior management position responsible for all areas of assigned operations and requires heavy involvement in the oversight, approval and planning processes of the following areas: cost efficiency, maintaining staffing levels, monitoring and improving levels of productivity and quality, providing senior management with vital reports and maintain a P&L for the warehouse and operations.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Drive, review, development, and implementation of operational process to increase productivity and reduce cost
• Accountable for warehouse operations, including but not limited to, introduce, and expand consistent operation practices across the business to significantly improve productivity, quality, and profitability
• Provide analysis of business results to Chief Operating Officer on a periodic basis
• Participate in the strategic planning process of operations
• Identify, analyze, and make recommendations to correct and mitigate of problems
• Participate in freight negotiations
• Responsible for monitoring agreed operating metrics regarding units processed per hour, quality levels, and revenue per hour and revenue per square foot
• Create and operate within budget
• Responsible for all inbound/outbound transportation operations
• Establish and modify as necessary, all policies and procedures for operation departments
• Generate purchase requests for materials required for operations
• Responsible for safety, training & guidelines

Job Specifications – includes Education, physical and mental demands, and working conditions

• Minimum 5 years of demonstrated senior level operations or related leadership experience
• Strong interpersonal and relationship building skills
• Excellent communication skills including verbal and written presentation skills
• Critical thinking and problem-solving skills, with proven ability to develop effective process for new, and difficult operation problems
• Demonstrated skills with Microsoft Excel, word, power point, and experience with working with WMS systems
• Experience in shipping consumer product to retail, distribution centers, and direct to consumer. Including the accompanying skills of EDI labeling, charge back avoidance, routing guide adherence, multi shipper/courier environment including
• Experience as a team builder, leader, coach & motivator
• College graduate or equivalent experience in operations

Working Conditions

This job operates in a warehouse environment and could be exposed to various temperature changes. This role typically requires standing, walking, bending, reaching, and lifting.

Qualifications

Job Specifications – includes Education, physical and mental demands, and working conditions

• Minimum 5 years of demonstrated senior level operations or related leadership experience
• Strong interpersonal and relationship building skills
• Excellent communication skills including verbal and written presentation skills
• Critical thinking and problem-solving skills, with proven ability to develop effective process for new, and difficult operation problems
• Demonstrated skills with Microsoft Excel, word, power point, and experience with working with WMS systems
• Experience in shipping consumer product to retail, distribution centers, and direct to consumer. Including the accompanying skills of EDI labeling, charge back avoidance, routing guide adherence, multi shipper/courier environment including
• Experience as a team builder, leader, coach & motivator
• College graduate or equivalent experience in operations

Working Conditions

This job operates in a warehouse environment and could be exposed to various temperature changes. This role typically requires standing, walking, bending, reaching, and lifting.