Senior Operations Leader — People & Process Excellence

Socket.dev; Memphis (TN); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Memphis, TN is seeking a Senior Operations Manager to lead a dynamic team of Operations and Area Managers, driving operational excellence, safety, quality, and customer experience. The role oversees salaried and hourly employees in a large facility, with strong emphasis on leadership development and strategic initiatives.

The position requires extensive experience in manufacturing/logistics management, Lean, workforce planning, and a proven track record of delivering efficiency and

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Experience with performance metrics, process improvement and Lean techniques.
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• Work flexible schedule including weekends, nights, and holidays.
• 7+ years of Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
• Provides strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable.
• Mentors and develops leaders and staff.
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives.

Skills

Leadership

Performance metrics

Lean techniques

Staffing lifecycle

Flexible schedule

Education

Bachelor's degree or equivalent, or 2+ years of equivalent experience

Job description

Amazon in Memphis, TN is seeking a Senior Operations Manager to lead a dynamic team of Operations and Area Managers, driving operational excellence, safety, quality, and customer experience. The role oversees salaried and hourly employees in a large facility, with strong emphasis on leadership development and strategic initiatives.

The position requires extensive experience in manufacturing/logistics management, Lean, workforce planning, and a proven track record of delivering efficiency and