Senior Operations Leader — Multiservice Contracting

Aramark; Union (NJ); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Aramark benefits

Job summary

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client, typically generating $2-15M+ in revenue. The role covers food service, facility support, custodial, retail, lodging, and transportation, with a focus on service quality, safety, and financial performance.

You will lead a management team, build client relationships, and drive operational excellence to meet client objectives and customer satisfaction.

Qualifications

• Bachelor's degree level education highly preferred in Food Service, Hospitality, Facilities, or Business Management.
• Focus on client and customer services, entrepreneurship and building and growing a strong business.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Client relations

Budget management

Contract services

Operations management

Communication

Safety awareness

Education

Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management

Job description

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client, typically generating $2-15M+ in revenue. The role covers food service, facility support, custodial, retail, lodging, and transportation, with a focus on service quality, safety, and financial performance.

You will lead a management team, build client relationships, and drive operational excellence to meet client objectives and customer satisfaction.