Senior Operations Leader - Field & Projects

carolinapowercareers; Columbia, West Columbia (SC, SC); On-site; USD 120,000 - 180,000; Full time

Job summary

PPC Partners is seeking a Senior Manager, Operations to oversee day-to-day field and department operations, ensuring efficient planning, resource allocation, and execution across projects. You will lead team development, drive customer satisfaction, and support financial performance through leadership and strategic decision-making.

The role requires a strong operations background, cross-functional collaboration with internal teams and customers, and a commitment to safety and continuous

Qualifications

• High School Diploma (or equivalent) required.
• Bachelor's Degree in Engineering (or related field) preferred.
• 10+ years experience in engineering, project management, or technical leadership.
• Past leadership or supervisory experience strongly preferred.
• Familiarity with electrical power distribution, motion control, and project management tools.

Responsibilities

• Forecast what is to be done on a week-to-week basis, when, and by whom.
• Analyze and forecast factors that affect results to maximize efficiency.
• Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results.
• OPS Compliance: Utilize the OPS System.
• Monitor work authorizations (I5 tools, job status reports, etc.).
• Share manpower, resources, and tools across branches as needed.
• Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment.
• Participate in employee recruitment, hiring, counseling, and terminations.
• Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.).
• Provide performance appraisals, feedback and growth opportunities for team members.
• Promote continuous learning, professional development, and improvements.
• Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business.
• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement.
• Take prompt action to resolve any customer complaints.
• Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency.
• Achieve minimum budgeted net profit for branch.
• Manage billing and collections.
• Track accounts receivable and managing working capital.
• Achieve minimum productivity requirements.
• Prospect for new business leads on an ongoing basis to ensure growth targets.
• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Skills

Leadership

Project management

Strategic planning

Risk management

MS Office

Scheduling

Budgeting

Customer service

Education

Bachelor's Degree in Engineering

High School Diploma

Tools

Project management tools

Job description

PPC Partners is seeking a Senior Manager, Operations to oversee day-to-day field and department operations, ensuring efficient planning, resource allocation, and execution across projects. You will lead team development, drive customer satisfaction, and support financial performance through leadership and strategic decision-making.

The role requires a strong operations background, cross-functional collaboration with internal teams and customers, and a commitment to safety and continuous