Senior Operations Lead, Youth Opportunities

City of Charlotte; United States; On-site; USD 99,000 - 142,000; Full time

Job summary

The City of Charlotte is hiring a Senior Operations Manager for the Office of Youth Opportunities within Housing & Neighborhood Services to lead staff and supervise day‑to‑day operations. You will translate priorities into actionable plans and drive cross‑department collaboration across youth career experiences, development, safety, and diversion.

Responsibilities include managing budgets, contracts, and partnerships while guiding performance management and continuous improvement.

Qualifications

• Demonstrated supervisory and leadership experience managing managers and professional staff.
• Strong budgeting, contracts, grants, and partner performance management.
• Excellent written and verbal communication with cross‑department collaboration.

Responsibilities

• Supervise, lead, and coach program managers and professional staff, including workplans and performance management.
• Provide day‑to‑day operational oversight of OYO programs and coordinate across youth initiatives.
• Translate city priorities into operating plans, measurable goals, and implementation schedules.
• Organize data and reporting systems to support timely stakeholder responses and continuous improvement.
• Oversee budgets, contracts, grants, and partnerships in coordination with HNS staff.
• Monitor performance and ensure corrective actions as needed.
• Develop cross‑program collaborations and standardized operating practices.
• Prepare reports and recommendations for OYO and department leadership.

Skills

Supervisory experience

Leadership

Budget management

Data analysis

Project management

Stakeholder engagement

Communication skills

Education

Bachelor's degree or higher in Public Administration, Business Administration, Organizational Leadership, or related field

Tools

Microsoft Office

CRM systems

Data management software

Project management tools (e.g., MS Project)

Job description

The City of Charlotte is hiring a Senior Operations Manager for the Office of Youth Opportunities within Housing & Neighborhood Services to lead staff and supervise day‑to‑day operations. You will translate priorities into actionable plans and drive cross‑department collaboration across youth career experiences, development, safety, and diversion.

Responsibilities include managing budgets, contracts, and partnerships while guiding performance management and continuous improvement.