Senior Operations Lead, Social Security Programs (Remote)

Public Consulting Group

Salt Lake City (UT)

On-site

USD 56,000 - 85,000

Full time

12 days ago

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Job summary

Public Consulting Group (PCG) is seeking an Operations Project Manager for the Social Security Advocacy Management Services program. You will lead client-facing activities, supervise team leads, and manage internal deliverables while ensuring compliance with federal and state laws.

The role emphasizes data-driven improvements and training development. Ideal candidates have 5+ years of project management experience, strong analytical skills (Excel/Power BI), and a commitment to high-quality

Qualifications

Bachelor's degree or higher in a related field or equivalent experience.
5+ years of relevant work experience, including supervision and project management responsibilities.
Familiarity with federal programs such as SSI, Title II (RSDI), and ABLE accounts.

Responsibilities

Lead client-facing and internal project activities for the Social Security Advocacy Management Services program.
Supervise team leads and manage project deliverables to ensure quality and client satisfaction.
Monitor compliance with federal and state requirements and drive process improvements.
Design and deliver training for new hires and ongoing staff development.
Maintain SOPs, training materials, and reporting for monthly, quarterly, and annual cycles.