Program Advocacy Supervisor

LE03 Public Consulting Group LLC (Human Services); Wisconsin; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan

Paid time off

Job summary

Public Consulting Group LLC (PCG) is seeking a seasoned Social Services Operations Leader in Wisconsin to supervise Social Security Eligibility and Trust Accounting teams. You will coordinate daily activities, ensure legal compliance, and respond to management requests using data tools.

The role emphasizes process improvement and cross-team collaboration. The ideal candidate has 5+ years of supervisory experience, strong knowledge of relevant federal programs, and proficiency with Excel/Power

Qualifications

• Education: Bachelor’s degree or higher in accounting or business.
• Experience: 5+ years of relevant work experience with staff supervision.
• Familiarity with Title XVI, Title II, and Title IV-D programs.

Responsibilities

• Manage Social Security Eligibility and Trust Accounting staff and lead the team.
• Direct supervision, including weekly check-ins and performance management.
• Ensure compliance with federal/state laws, regulations, and policies.
• Monitor performance metrics to meet contractual responsibilities.
• Use Excel and Power BI to respond to management requests.
• Drive continuous improvement for compliance, value, and efficiency.
• Maintain SOPs and training materials for team functions.
• Lead client meetings and trainings for DCF and PCG management.
• Foster positive relationships with clients, partners, and staff.
• Collaborate across PCG teams to share information and support.
• Stay updated on federal/state laws and policies.
• Lead or participate in state/federal audits and reviews.

Skills

Prioritization

Planning

Legal knowledge

Communication

Critical thinking

Detail-oriented

Independent & team

Initiative

MS Office

Excel

Education

Bachelor's degree in accounting or business

Tools

Excel

Word

Outlook

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies

Duties & Responsibilities

• Manage Social Security Eligibility and Trust Accounting staff, including direct supervision of individuals and overall leadership of team activities and outcomes.
• Direct supervision of team members including weekly check-ins, providing direction and feedback, and performance management
• Ensure team’s compliance with federal and state laws, regulations, and policies.
• Monitor performance measurements for team activities to help ensure that team meets all contractual responsibilities
• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to DCF and PCG management requests.
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
• Maintain and update Standard Operating Procedures and training materials for team functions.
• Develop and maintain a robust quality assurance process for all activities, data and reports developed for DCF and for PCG management.
• Lead client meetings and trainings in a variety of settings.
• Maintain positive working relationship with clients, federal partners, colleagues, and team members.
• Collaborate with PCG staff on other teams, fostering an environment of information sharing and mutual support across teams.
• Maintain up-to-date knowledge of federal and state laws and policies.
• Lead/participate in state and federal audits and reviews

Required Skills

• Ability to prioritize responsibilities for self and others and to delegate tasks
• Ability to organize and plan work efficiently within set time limits for self and others
• Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies
• Strong verbal and written communication skills in formal and informal settings, including customer service
• Critical thinking for the sake of problem solving and identifying process improvements
• Detail-orientation
• Ability to work independently and within a team.
• Demonstrates initiative
• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook.
• Strong proficiency with Microsoft Excel preferred

Qualifications

• Education Bachelor’s degree or higher, preferably in accounting or business
• Experience 5+ years of relevant work experience, preferably including supervision of staff Familiarity with relevant federal programs, including Title XVI (SSI), Title II (RSDI), and Title IV-D (Child Support) #LI-MB1 #LI-Remote

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $60,100 –$ 75,000 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

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