Program Advocacy Manager

LE03 Public Consulting Group LLC (Human Services); United States; Hybrid; USD 72,100 - 99,000; Full time

Benefits offered by this job

Medical and dental care

401(k)

Paid time off

Parental leave

Bereavement leave

Job summary

LE03 Public Consulting Group LLC (Human Services) is seeking a qualified individual to manage the Social Security Eligibility and Trust Accounting staff for the Division of Consumer Financial Services. This role includes supervision, compliance assurance, and driving continuous improvement across team's functions.

The ideal candidate will have a Bachelor’s degree, 5+ years of relevant experience, and familiarity with federal programs. Compensation ranges from $72,100 to $99,000 with benefits including medical, dental, and 401(k).

Qualifications

• 5+ years of relevant work experience, preferably including supervision of staff.
• Familiarity with federal programs, including Title XVI (SSI) and Title II (RSDI).

Responsibilities

• Direct supervision of team members and performance management.
• Ensure team compliance with federal and state regulations.
• Monitor performance metrics to meet contractual responsibilities.
• Develop and maintain quality assurance processes for activities.

Skills

Prioritize responsibilities

Organize and plan work

Interpret laws and regulations

Strong communication skills

Critical thinking

Detail-oriented

Work independently

Microsoft Office proficiency

Education

Bachelor’s degree or higher in accounting or business

Tools

Excel

Power BI

Microsoft Office applications

Job description

Public Consulting Group (PCG) is seeking a qualified individual to manage Social Security Eligibility and Trust Accounting staff for the Division of Consumer Financial Services (DCF). The role includes providing direct supervision, ensuring compliance, and driving continuous improvement across all team functions.

Responsibilities

• Direct supervision of team members, including weekly check-ins, direction, feedback, and performance management.
• Ensure team compliance with federal and state laws, regulations, and policies.
• Monitor performance metrics for team activities to meet all contractual responsibilities.
• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to DCF and PCG management requests.
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
• Maintain and update Standard Operating Procedures and training materials for team functions.
• Develop and maintain a robust quality assurance process for all activities, data, and reports developed for DCF and PCG management.
• Lead client meetings and trainings in a variety of settings.
• Maintain positive working relationships with clients, federal partners, colleagues, and team members.
• Collaborate with PCG staff on other teams, fostering an environment of information sharing and mutual support across teams.
• Maintain up-to-date knowledge of federal and state laws and policies.
• Lead or participate in state and federal audits and reviews.

Required Skills

• Ability to prioritize responsibilities for self and others and delegate tasks.
• Ability to organize and plan work efficiently within set time limits for self and others.
• Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies.
• Strong verbal and written communication skills in formal and informal settings, including customer service.
• Critical thinking for problem solving and identifying process improvements.
• Detail‑orientation.
• Capability to work independently and within a team.
• Demonstrated initiative.
• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook; proficiency with Power Automate and/or advanced Excel preferred.

Qualifications

• Education: Bachelor’s degree or higher, preferably in accounting or business.
• Experience: 5+ years of relevant work experience, preferably including supervision of staff.
• Knowledge: Familiarity with relevant federal programs, including TitleXVI (SSI), TitleII (RSDI), and TitleIV‑D (Child Support).

Compensation & Benefits: Range: $72,100 – $99,000. PCG provides medical and dental care, 401(k), paid time off, parental leave, and bereavement leave. PCG does not sponsor newly hired foreign national workers for work authorization, including H‑1B sponsorship.

EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment – recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company‑sponsored training, education, and social and recreational programs – are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.