Remote Operations Lead – SSAMS Projects

Public Consulting Group; Carson City (NV); On-site; USD 56,000 - 85,000; Full time

Job summary

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Operations Project Manager will lead client-facing and internal project activities for PCG’s Social Security Advocacy Management Services program, supervising team leads and driving process improvements.

Ideal candidates have 5+ years of supervision and project management experience,

Qualifications

• Bachelor’s degree or higher, preferably in business related fields.
• 5+ years of relevant work experience, including supervision of staff and project management responsibilities.
• Familiarity with relevant federal programs, including SSI, Title II (RSDI), and ABLE accounts.

Responsibilities

• Lead client facing activities including client meetings, project management of project deliverables and maintain excellent client satisfaction.
• Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes.
• Responsible for internal project management activities including tracking and completion of internal deliverables.
• Ensure that new hires receive robust, well planned and effective new hire training.
• Ensure team’s compliance with federal and state laws, regulations, and policies.
• Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities.
• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests.
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
• Maintain and update Standard Operating Procedures and training materials for team functions.
• Develop and maintain a robust quality assurance process for all activities, data and reports developed for the client and for PCG management.
• Maintain accurate monthly, quarterly and annual project and client facing reporting.
• Lead client facing training in a variety of settings.
• Maintain positive working relationships with client, federal partners, colleagues, and team members.
• Support and/or lead operational initiatives across the SSAMS program.

Skills

Project management

Team supervision

Client facing

Data analysis

Excel/Power BI

Regulatory knowledge

Communication

Policy writing

Training

Microsoft Office

Education

Bachelor’s degree or higher

Tools

Power BI

Power Automate

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Operations Project Manager will lead client-facing and internal project activities for PCG’s Social Security Advocacy Management Services program, supervising team leads and driving process improvements.

Ideal candidates have 5+ years of supervision and project management experience,