Senior Operations Lead: Service Delivery & Inventory

A E M Inc; Virginia Beach (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

A E M Inc in Virginia Beach is seeking a Senior Service Associate to manage delivery and deployment of contracted services, ensuring SLAs and KPIs are met.

You will oversee inventory, order fulfillment, staffing, compliance, safety, security, and customer satisfaction, providing hands-on operations and guiding less experienced staff. The role may support field stocking locations and provider network operations across regions.

Qualifications

• High School Diploma or GED required; Associate's degree preferred in related field.
• Three or more years of experience in distribution, warehouse, logistics, supply chain, or operations.
• Experience with inventory management systems and operational reporting preferred.

Responsibilities

• Manage delivery and deployment of contracted services to meet/exceed SLAs and KPIs.
• Coordinate with customers, vendors, and internal teams for efficient service delivery.
• Oversee daily facility operations including receiving, kitting, order processing, and inventory control.

Skills

Logistics knowledge

Inventory management

Customer service

Problem solving

Time management

Education

High School Diploma or GED

Associate's degree in Business/Supply Chain/Logistics

Tools

Microsoft Office Suite

Inventory management software

Job description

A E M Inc in Virginia Beach is seeking a Senior Service Associate to manage delivery and deployment of contracted services, ensuring SLAs and KPIs are met.

You will oversee inventory, order fulfillment, staffing, compliance, safety, security, and customer satisfaction, providing hands-on operations and guiding less experienced staff. The role may support field stocking locations and provider network operations across regions.