Senior Operations Lead — Backgrounds & HR

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 98,000 - 157,000; Full time

Job summary

Baltimore Police Department is seeking an Operations Officer V to oversee the Administrative Duties & Professional Backgrounds Section. The role monitors sworn personnel on medical or limited-duty status, coordinates assignments, and supports return to full duty where possible.

The position requires a bachelor’s degree in a related field and seven years of progressively responsible administrative or management experience, including supervising personnel and managing programs.

Qualifications

• Knowledge of the principles and practices of public and business administration, including planning, organizing, staffing, directing, and controlling.
• Knowledge of methods for collecting, organizing, interpreting, and presenting information.
• Knowledge of basic accounting, budgeting, fiscal controls, and statistics.
• Knowledge of management practices and OSHA standards applicable to workplace health and safety.
• Ability to apply administrative analysis concepts to projects; identify problems and propose solutions.
• Ability to prepare clear reports and recommendations; interpret laws, rules, and procedures.
• Ability to coordinate activities across units and manage multiple priorities.
• Ability to supervise staff and direct administrative operations.

Responsibilities

• Plans, organizes, directs, and evaluates the operations of the Administrative Duties & Professional Backgrounds Section.
• Supervises personnel, sets priorities, and ensures timely completion of assignments.
• Oversees status tracking for medical or limited-duty personnel and facilitates return to full duty.
• Coordinates assignments for medically restricted personnel in line with department needs.
• Oversees fitness-for-duty referrals and MLAC program administration.
• Coordinates with command staff, HR, medical providers, and external partners.
• Directs background investigations for civilian or professional candidates and external partners.
• Reviews investigation reports for completeness and accuracy; follows up as needed.
• Develops procedures to improve case management, processing times, and accountability.
• Maintains confidential personnel and investigative records.
• Analyzes caseloads and performance; prepares reports for Department leadership.
• Serves as liaison with internal units and external partners to resolve issues.

Skills

Public administration knowledge

Policy development

Budgeting & financial analysis

Staff supervision

Data interpretation & reporting

Interagency coordination

Communication & briefing

Education

Bachelor’s degree in HR/Administration/Public Administration

Job description

Baltimore Police Department is seeking an Operations Officer V to oversee the Administrative Duties & Professional Backgrounds Section. The role monitors sworn personnel on medical or limited-duty status, coordinates assignments, and supports return to full duty where possible.

The position requires a bachelor’s degree in a related field and seven years of progressively responsible administrative or management experience, including supervising personnel and managing programs.