Operations Officer V (NCS) - Baltimore Police Department

Mayor and City Council of Baltimore; United States; On-site; USD 98,000 - 157,000; Full time

Job summary

The Baltimore Police Department seeks an Operations Officer V to supervise the Administrative Duties & Professional Backgrounds Section, ensuring sworn personnel on medical or limited-duty status can return to full duty and that background investigations for applicants are completed. This role coordinates with command staff, HR, medical providers, and external partners.

It also develops procedures to improve case management, reporting, and accountability, and serves as a liaison with

Qualifications

• Bachelor’s degree in HR/public administration/business administration or related field.
• Seven years of progressive admin/management experience.
• Experience supervising personnel, managing programs, or directing operations.
• Equivalent combination of education and experience.

Responsibilities

• Plans, organizes, directs, and evaluates the operations of the Administrative Duties & Professional Backgrounds Section.
• Supervises personnel, sets work priorities, and monitors performance.
• Oversees background investigations for applicants seeking civilian or professional positions.
• Coordinates with Human Resources, medical providers, and external partners on duty-status issues.
• Develops procedures to improve case management, investigative quality, processing times, and accountability.
• Maintains accurate records and safeguards confidential information.
• Produces reports and recommendations for Department leadership.

Skills

Seven years experience

Public administration

Human resources administration

Supervisory experience

Education

Bachelor's degree in public administration

Job description

Get to Know Us

THIS IS A NON-CIVIL SERVICE POSITION Salary Range: $98,359.00 - $157,302.00

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations.

The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

We are excited to have you as a part of the City of Baltimore Team!

Job Summary

The Operations Officer V oversees the Administrative Duties & Professional Backgrounds Section of the Baltimore Police Department (BPD). The Section monitors sworn personnel’s ability to perform the full duties of their positions and supports members on medical or limited-duty status. It tracks and assists members in returning to full duty, when possible, and coordinates assignments that meet the Department’s operational needs while allowing appropriate time for recovery. The Section also oversees fitness-for-duty evaluations and the Medical Leave Abuse Control Program (MLAC).The Section conducts background investigations for applicants seeking civilian or professional positions within BPD. It also conducts background investigations for applicants to local agencies and programs, including the Mayor’s Office, Housing Enforcement, Special Enforcement Officers, Traffic Enforcement, and the Fire Department, as well as external contracted agencies partnering with BPD.

Essential Functions

Plans, organizes, directs, and evaluates the operations of the Administrative Duties & Professional Backgrounds Section. Supervises assigned personnel, establishes work priorities, monitors performance, and ensures timely completion of assignments. Oversees the tracking and monitoring of sworn personnel on medical or limited-duty status and coordinates efforts to support their return to full duty, when possible. Coordinates assignments for personnel with medical restrictions, consistent with documented work limitations and the Department’s operational needs. Oversees fitness-for-duty evaluation referrals, tracks recommendations and required follow-up, and coordinates duty-status actions with appropriate personnel. Administers the Medical Leave Abuse Control Program (MLAC), monitors participation, and coordinates required reviews and follow-up. Coordinates with command staff, Human Resources, medical providers, and other stakeholders to address duty-status issues and support informed personnel decisions. Directs background investigations for applicants seeking civilian or professional positions within BPD and for applicants to participating local agencies and external contracted partners. Reviews background investigation reports for completeness, accuracy, and consistency with established standards; identifies unresolved issues and ensures appropriate follow-up. Develops and implements procedures to improve case management, investigative quality, processing times, and accountability. Maintains accurate personnel and investigative records and safeguards confidential medical, employment, and background information. Analyzes caseloads, staffing needs, duty-status trends, and program performance; prepares reports and recommendations for Department leadership. Serves as the Section’s liaison with internal units, participating agencies and external partners to resolve issues and coordinate services.

Minimum Qualifications

• Education: A bachelor’s degree from an accredited college or university in human resources management, public administration, business administration, management, or a closely related field.
• AND Experience: Seven years of progressively responsible professional administrative or management experience, including human resources administration. Relevant experience may include personnel management, medical or limited-duty case management, employee relations, occupational safety, and background investigations. Experience must include responsibility for supervising personnel, managing programs, or directing administrative operations.
• OR Equivalency Notes: Have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates

Have a valid Maryland Class C Noncommercial driver’s license or an equivalent driver’s license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE. NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, and Abilities

Knowledge of the principles and practices of public and business administration, including planning, organizing, staffing, directing, and controlling. Knowledge of methods and procedures for collecting, organizing, interpreting, and presenting information. Knowledge of the basic principles of accounting, budgeting, fiscal controls, and statistics. Knowledge of management practices and methods. Knowledge of Occupational Safety and Health Administration (OSHA) standards and requirements applicable to workplace health and safety Ability to adapt and apply administrative analysis concepts and techniques to specific projects. Ability to identify problems, evaluate alternatives, and recommend appropriate solutions. Ability to interpret and apply laws, rules, regulations, standards, and procedures. Ability to prepare and present clear, concise reports and recommendations. Ability to compile and analyze financial and operational data, charts, reports, and statistical and budgetary statements. Ability to coordinate activities across organizational units. Ability to plan, organize, and direct the work of others. Ability to research and write complex narrative and statistical reports. Ability to speak and testify effectively before governmental and legal bodies and commissions, and to communicate effectively with the media and community and business groups. Ability to establish and maintain effective working relationships with City officials and community and business groups.

Additional Information

Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 1 YEAR mandatory probation.

Equal Employment Opportunity

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.