Senior Operations Coordinator

Oswald Companies; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in operations coordination is seeking a Senior Operations Coordinator to provide essential support across various operations and facilities tasks. The ideal candidate should have an Associate degree in Business and 1-3 years of related experience. Responsibilities include managing work orders, overseeing the mail process, preparing workspaces for new hires, and ensuring compliance with safety procedures. Strong organizational skills and attention to detail are a must, making this role key to maintaining efficient operations.

Qualifications

• Associate degree in Business or equivalent experience required.
• 1 to 3 years of administrative support experience required.
• Industry knowledge of 1 to 3 years required.

Responsibilities

• Manage and process work order requests across the company.
• Oversee daily mail processes and maintain the mailroom.
• Prepare workspaces for new hires and internal moves.
• Coordinate scanning projects and maintain document accuracy.
• Train staff on building safety and evacuation procedures.

Skills

Multi-tasking skills

Good communication skills

Organizational skills

Attention to detail

Team player

Ability to lift up to 50 pounds

Education

Associate degree in Business

Job description

Job Summary

The Senior Operations Coordinator is responsible for providing advanced and general Operations and Facility related support.

A Day In The Life

• Efficiently able to execute all tasks listed for the Operations Coordinator.
• Manage, assign, or process work order requests received by business units companywide.
• Oversee daily mail process, providing assistance when needed. Ensure postage meter has adequate funds and supplies. Continually look for ways to reduce incoming mail volume.
• Keep the mailroom organized and well stocked, including maintaining the appropriate level of supplies and ensuring the postage meter machine is funded and functioning in good order; order supplies as needed.
• Process office supply orders online as needed.
• Monitor and distribute all messages received to the Cleveland general voicemail and fax inbox to appropriate Employee-Owners throughout the day.
• New Hires, terminations & internal desk moves – prepare workspace to ensure desk locations are fully prepped and cleaned thoroughly, new signage created, and personal items left behind are returned to employee owner as instructed.
• Maintains and manages the Welcome booklet; keeping all details for all locations current and relevant, posting to MyOswald; reaching out to branch contact as needed.
• Maintains accuracy of office floor maps for all locations, including posting updates to MyOswald on a weekly basis.
• Works with Loss Control staff in Risk Consulting to coordinate building safety and evacuation planning for all Employee-Owners. Coordinates information details and schedules meetings with captains/floor wardens associated with the building evacuation process; trains staff to ensure safety compliance measures are met. Maintains up to date documentation on MyOswald and employee Welcome Booklets.
• Process business card requests for new employees, promotions or departmental changes as communicated by Human Resources.
• Responsible for coordinating all elements of scanning projects; record and archive important documents into an electronic file. Ensures related hard copies are destroyed according to policy.
• Performs high volume printing/photocopying, binding, collating, and laminating as assigned; examples include presentations, proposals, and other miscellaneous documents.
• Supports the branch locations for many of the services previously referenced above as needed.
• Supports the Facilities Manager in the physical relocation of operations to the new locations; performs ad hoc project duties identified by supervisor.
• Exercises the greatest degree of discretion in the handling and dissemination of confidential and highly sensitive business and personal information.

What You’ll Need

Associate degree in Business from a two-year college or technical school and one to three years related experience or the equivalent combination of education and experience.

Prior Experience Specifically Required

• Prior experience performing an administrative support position is required.
• At least 1 to 3 or more years of industry knowledge is required.

Who You Are

• Strong multi-tasking skills with the ability to prioritize and manage time-sensitive deadlines.
• Good written, verbal and interpersonal communication skills.
• Highly organized with a close attention to detail and accuracy.
• Works well independently and as a team player.
• Highly cooperative and patient, especially under stress.
• Pleasant with a warm and engaging personality.
• The ability to lift up to 10 pounds; frequently required to lift up to 25 pounds; occasionally required to lift up to 50 pounds.