Office Service Representative III

Canon Business Process Services, Inc.; Boston (MA); In loco; USD 30.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay and benefits

Comprehensive training and development

Positive work environment

Employee discounts on entertainment, p

Descrizione del lavoro

Canon Business Process Services, Inc. in Boston is seeking a detail-oriented mailroom/administrative specialist to handle mail, packages, and interoffice correspondence. Responsibilities include receiving and delivering mail, preparing outgoing items, and supporting copy and admin tasks across floors.

The role emphasizes customer service, accuracy in logging items, and ability to work overtime as needed. Strong computer skills and experience in a professional office environment are required.

Competenze

• High school diploma or equivalent.
• 5+ years in mailroom or professional office environment.
• Thorough knowledge of metering, weighing, logging and shipping procedures.
• Proficiency with computers and office software.
• Excellent customer service and ability to work overtime and meet deadlines.

Mansioni

• Receive, sort, and deliver all incoming mail and packages to assigned floors.
• Wrap, seal, weigh, affix postage and dispatch outgoing mail per postal regulations.
• Prepare special outgoing inter-office pouches for client affiliates as scheduled.
• Log outgoing/incoming items and review for accuracy/completeness.
• Operate basic admin tasks including photocopying, faxing, scanning and filing.

Conoscenze

Customer service

Office equipment operation

Proficiency with computers

Multitasking

Formazione

High school diploma or equivalent

Strumenti

Fax machines

Copiers

Shipping software

Descrizione del lavoro

Overview

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

Responsibilities

• CUSTOMER SERVICE Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
• MAIL/PACKAGES/POUCHES
  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
  • Log outgoing and incoming items as required and review for accuracy/completeness
• SUPPLIES/COPYING/FAXING/ADMINISTRATION
  • Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
  • Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
  • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
  • Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
  • Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
  • Performs other administrative duties from inserting, copying and photocopying to faxing as needed
• May possibly perform any of the following functions at the direction of the Site Manager:
  • Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
  • Provide reception work such as answering telephones, taking messages and greeting visitors
  • Move boxes, supplies or furniture; replace light bulbs
  • Document scanning
  • Prepare outgoing items for shipping
  • Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
  • Additional duties as assigned

Qualifications

• High school Diploma or equivalent
• 5+ years' experience working in a mailroom or professional office environment
• Thorough knowledge of all metering, weighting, logging and other shipping procedures
• Proficiency in computer skills
• Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.) without guidance from supervisor
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking

May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs

May occasionally lift up to 50 lbs

Frequent use of hand and foot controls

May occasionally need to climb stairs

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!