Senior Operations Consultant - Procurement & Business Operations

Harbor; United States; Remote; USD 110,000 - 125,000; Full time

Job summary

Harbor is seeking a Senior Operations Consultant to join their team, focusing on procurement operations and optimizing client engagement. This role involves providing operational support throughout the sales and implementation processes, requiring deep knowledge in procurement and strong organizational skills.

Qualifications

• 5+ years in operations consulting or project management.
• Experience in process optimization and client engagement.
• MBA or PMP certification preferred.

Responsibilities

• Assist with client onboarding and operational requirements.
• Conduct assessments of client procurement operations.
• Create and implement education plans for internal teams.

Skills

Data Analysis

Process Mapping

Operational Decision-Making

Education

Bachelor's degree in business administration

Operations Management

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Senior Operations Consultant - Procurement & Business Operations

Join to apply for the Senior Operations Consultant - Procurement & Business Operations role at Harbor

Senior Operations Consultant - Procurement & Business Operations

Join to apply for the Senior Operations Consultant - Procurement & Business Operations role at Harbor

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Harbor is seeking a dedicated Senior Operations Consultant – Procurement & Business Operations to join our Business Process & Optimization (BP+O) team. In this role, you will play a pivotal role in providing operational support from the onset of sales through the implementation of new clients. The ideal candidate will bring deep experience with procurement operations, enabling the ability to bridge the gap between sales, project delivery, and client optimization, ensuring that operational goals are met, and processes are smooth throughout the engagement. This role requires someone with strong procurement acumen who can manage complex operational tasks, improve efficiencies, and guide clients through transformational changes.

This is a full-time employment position that can be remote from anywhere in the US.

Responsibilities:

• Assist with clients onboarding by clarifying procurement-related operational requirements, supporting solution scoping, and ensuring alignment with client needs.
• Conduct assessments of existing client procurement operations to identify areas for improvement and transformation and analyze risks and feasibility for proposed solutions.
• Design and develop client-facing deliverables such as procurement & sourcing implementation roadmaps, operational playbooks, onboarding materials, and tailored solution documentation.
• Facilitate smooth handovers from sales to delivery teams; manage project kick-offs, support operational process mapping, and guide the first year of new client implementations (typically managed services clients).
• Guide and internal teams clients through operational changes, define strategies for process improvements, and develop SOPs to support sourcing, vendor management and contact lifecycle activities, ensuring consistency, performance, and quality control.
• Create and customize templates for repeatable deliverables (e.g., project plans, workflow diagrams, SOPs) tailored to each client’s unique environment.
• Develop, review, and refine sales documents such as proposals, presentations, and other client-facing content to ensure alignment with business needs and operational goals.
• Coordinate with cross-functional internal teams to ensure clear task ownership, accountability, and alignment across practice-delivery efforts; lead status meetings and proactively share updates.
• Create and implement education plans for internal teams on new processes to ensure awareness, adoption, and efficient delivery.
• Assist with ongoing project management efforts related to new client implementations, internal initiatives, and ad-hoc client support.
• Conduct regular reviews to assess the effectiveness of implemented solutions and drive continuous improvement.

Qualifications:

• 5+ years in operations consulting, professional services, project management, or a similar role, with a proven track record in process optimization and client engagement.
• A bachelor’s degree in business administration, Operations Management, or a related field.
• Advanced proficiency in computer skills including Microsoft Excel and Microsoft PowerPoint.
• MBA, PMP, Six Sigma, and / or similar certifications are desirable.

Preferred Skillset:

• Analytical & Technical Expertise: Skilled in data analysis, process mapping, operational decision-making, and process improvements. Strong attention to detail to ensure high-quality deliverables and consistency in client-facing and internal documentation.
• Procurement Experience: Experience supporting or leading procurement transformation initiatives, including process improvement, sourcing strategy, or system implementations.
• Subject Matter Expertise & Communication: Proven ability to communicate operational strategies, and serve as a subject matter expert, particularly in procurement processes through both written and verbal communication at an executive level.
• Continuous Improvement & Proactivity: Focused on driving continuous improvements, proposing new processes, and staying current on trends.
• Strong Organizational & Critical Thinking Skills: Highly organized, able to manage competing priorities effectively while proactively anticipating challenges and providing creative solutions.
• Self-Motivated & Independent: Able to take initiative with minimal direction and drive projects forward with strong written and verbal communication skills.
• Adaptability & Learning Agility: Ability to quickly adapt to changing client needs, industry trends, and internal processes, with a continuous learning mindset.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Business Development

• Industries

  Business Consulting and Services, Legal Services, and Information Services

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