Senior Operations Consultant: Lean, AI-Ready Excellence

Ascensus; Dallas (TX); Hybrid; USD 90,000 - 135,000; Full time

Job summary

Ascensus is seeking a Senior Consultant to combine consulting approaches, process optimization, and operational experience to deliver measurable improvements. This role partners with business leaders to improve performance while preparing processes for automation and AI-enabled operations, blending problem solving with hands-on execution to realize value.

Responsibilities include diagnosing operational challenges, redesigning workflows, and driving adoption with data-informed recommendations,

Qualifications

• 5+ years of experience in process improvement, operational excellence, consulting, transformation, or continuous improvement roles.
• Retirement operations and recordkeeping.
• Financial services servicing and operations.
• Lean Six Sigma Green Belt, Black Belt, or equivalent continuous improvement certification preferred.
• Consulting experience preferred.
• Experience supporting automation, workflow transformation, AI, or digital transformation initiatives preferred.
• Proven experience leading operational improvement initiatives from assessment through implementation and stabilization.
• Strong process analysis, workflow redesign, and operational problem-solving skills.
• Demonstrated ability to influence stakeholders and drive organizational change.
• Experience implementing and sustaining measurable operational improvements.
• Strong analytical skills with the ability to leverage data to inform decisions and quantify outcomes.
• Experience developing business cases, performance metrics, and value realization measures.
• Financial services experience preferred; Retirement industry experience highly preferred.
• Comfortable operating independently in ambiguous environments while maintaining accountability for results.

Responsibilities

• Lead operational diagnostics to identify opportunities for efficiency, quality, capacity, customer experience, and risk reduction.
• Analyze current-state processes and develop practical future-state solutions that improve business outcomes.
• Partner directly with operational leaders to implement process improvements and drive organizational adoption.
• Identify and eliminate non-value-added activities, bottlenecks, duplication, rework, and process complexity.
• Own improvement initiatives from opportunity identification through implementation, stabilization, and value realization.
• Develop data-informed recommendations that balance customer impact, operational feasibility, risk considerations, and business objectives.
• Apply Lean, Six Sigma, Operational Excellence, consulting, and change management techniques as appropriate to the business problem, selecting the right approach rather than prescribing a single methodology.
• Conduct process assessments, workflow analysis, and current-state evaluations across operational functions.
• Facilitate process redesign efforts that simplify work, reduce variability, improve controls, and enhance customer and associate experiences.
• Establish performance measures, management routines, and control mechanisms that sustain improvements after implementation.
• Partner with business stakeholders to embed continuous improvement capabilities within day-to-day operations.

Skills

Process improvement

Operational excellence

Data analysis

Stakeholder influence

Problem solving

Independent in ambiguity

Education

Lean Six Sigma Green Belt/Black Belt (certified)

Job description

Ascensus is seeking a Senior Consultant to combine consulting approaches, process optimization, and operational experience to deliver measurable improvements. This role partners with business leaders to improve performance while preparing processes for automation and AI-enabled operations, blending problem solving with hands-on execution to realize value.

Responsibilities include diagnosing operational challenges, redesigning workflows, and driving adoption with data-informed recommendations,