Senior Operations & Analytics Lead — Scale & Impact

Headway; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Headway is transforming mental healthcare access by building scalable operational systems that support providers, patients, and payers nationwide. As part of the operations team, you will lead initiatives that drive efficiency, reliability, and growth across the organization.

You will deconstruct complex problems, collaborate across pods, and leverage Looker, Excel, SQL, and dashboards to inform decisions and optimize workflows.

Qualifications

• 5+ years in operational roles at high-growth companies.
• Able to deconstruct complex problems into components.
• Proficient with AI and data tools (Looker, Excel, SQL).
• Designs scalable systems considering bottlenecks.
• Strong communicator and collaborator across teams.

Responsibilities

• Drive complex, cross-functional initiatives across pod-level objectives.
• Build and operate scalable workflows and processes (0→1).
• Leverage data tools to extract insights, validate assumptions, and inform decisions.
• Plan, execute, and deliver initiatives end-to-end with clear objectives, timelines, and success metrics.

Skills

Cross-functional

Data analysis

Problem solving

Stakeholder management

Operations leadership

Tools

Looker

Excel

SQL

Dashboards

Job description

Headway is transforming mental healthcare access by building scalable operational systems that support providers, patients, and payers nationwide. As part of the operations team, you will lead initiatives that drive efficiency, reliability, and growth across the organization.

You will deconstruct complex problems, collaborate across pods, and leverage Looker, Excel, SQL, and dashboards to inform decisions and optimize workflows.