Senior Business Ops Lead - Scale Mental Health Platform

Big Internet Seller Services Inc; United States; On-site; USD 122,000 - 190,000; Full time

Job summary

Headway is redefining access to mental healthcare and is seeking a Business Operations Manager to lead high-impact cross-functional initiatives. You will partner with Product, Data, and Operations to shape objectives, translate insights into actionable plans, and design scalable systems that improve efficiency and growth.

You will mentor team members, drive durable impact across the organization, and navigate ambiguity with strong judgment while aligning stakeholders to business results.

Qualifications

• 7+ years of experience in operational roles at high-growth companies.
• Data is your first language; you enjoy digging through complex data.
• Able to navigate ambiguity and drive cross-functional alignment.

Responsibilities

• Design and build foundations for 0-1 initiatives within Business Operations.
• Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes.
• Assess and analyze data to develop strategies, identify improvements, and drive OKRs.
• Build and manage a growing team to achieve objectives.

Skills

Data analysis

Cross-functional collaboration

Strategic thinking

Operations management

Stakeholder management

Autonomy

Growth mindset

Job description

Headway is redefining access to mental healthcare and is seeking a Business Operations Manager to lead high-impact cross-functional initiatives. You will partner with Product, Data, and Operations to shape objectives, translate insights into actionable plans, and design scalable systems that improve efficiency and growth.

You will mentor team members, drive durable impact across the organization, and navigate ambiguity with strong judgment while aligning stakeholders to business results.