Senior Operations Analyst: User Safety & Risk, Scaled Ops

Triwill Group; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

OpenAI is seeking a Senior Operations Analyst for the User Safety & Risk Operations (USRO) team to tackle complex safety and risk problems and turn them into scalable, practical operations. This senior IC role moves quickly across queues, investigations, and cross-functional work, delivering durable, repeatable processes for product launches and cloud deployments.

The role emphasizes structured problem solving, data-driven decisions, and mentoring junior operators while partnering with Product,

Qualifications

• 8+ years in trust and safety operations or related field.
• Strong data analysis capabilities with unstructured signals.
• Independent, proactive problem-solver capable of leading investigations.

Responsibilities

• Own ambiguous safety and risk problems, define the problem and drive execution.
• Analyze structured and unstructured data to identify risks and interventions.
• Build lightweight workflows, tools, and automations to speed response.
• Lead investigations, incident response, or launch-readiness efforts.
• Collaborate with cross-functional partners to clarify ownership and close gaps.
• Measure outcomes and adjust strategies based on results.
• Mentor junior operators and share reusable tools.

Skills

Trust and safety operations

Incident response

Data analysis

Cross-functional collaboration

AI tools proficiency

Tools

SQL

No-code tools

Dashboards

Job description

OpenAI is seeking a Senior Operations Analyst for the User Safety & Risk Operations (USRO) team to tackle complex safety and risk problems and turn them into scalable, practical operations. This senior IC role moves quickly across queues, investigations, and cross-functional work, delivering durable, repeatable processes for product launches and cloud deployments.

The role emphasizes structured problem solving, data-driven decisions, and mentoring junior operators while partnering with Product,