Global Safety & Risk Operations Analyst – 24/7 Escalations

OpenAI; San Francisco (CA); Hybrid; USD 189,000 - 210,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI seeks experienced Trust, Safety, and Risk Operations analysts to join our 24/7 escalation management team. You will triage and resolve urgent, sensitive cases, leveraging policy, legal, and product interfaces across multiple systems.

Expect a fast-paced, global role that balances thorough risk assessment with timely action. This position operates on a hybrid model (3 days in the office) with relocation assistance for new employees.

Qualifications

• 5+ years of experience in trust & safety, content moderation, investigations, or fraud operations.
• Experience in incident response or escalations management.
• Ability to work across policies, legal, and technical frameworks.
• Experience in 24/7 on-call operations.
• Strong analytical skills to identify trends and inform policy.

Responsibilities

• Handle high-priority cases across harm and risk areas; resolve in line with policy and law.
• Manage user reports and escalations across multiple systems and tools.
• Act as incident manager for escalations requiring policy, legal, or regulatory interpretation.
• Identify process improvements and automation opportunities.
• Conduct quality reviews to ensure global consistency.
• Analyze trends and surface insights to inform policy and product changes.
• Maintain accuracy and composure in time-critical situations.
• Participate in 24/7 on-call rotation including weekend coverage.
• Work the standard 5x8 week including weekend shifts.

Skills

Trust & Safety

Content Moderation

Investigation

Fraud Prevention

Incident Response

Job description

OpenAI seeks experienced Trust, Safety, and Risk Operations analysts to join our 24/7 escalation management team. You will triage and resolve urgent, sensitive cases, leveraging policy, legal, and product interfaces across multiple systems.

Expect a fast-paced, global role that balances thorough risk assessment with timely action. This position operates on a hybrid model (3 days in the office) with relocation assistance for new employees.