Senior Operations Analyst: Logistics & Platform Improvement

Flexe, Inc.; Seattle (WA); Hybrid; USD 82,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer match

Flexible Time Off Policy with holidays

Volunteer time off

Paid parental leave

Home internet stipend

Employee mentorship program

Job summary

Flexe, Inc. is seeking a Senior Operations Analyst based in Seattle to support day-to-day operations for medium-sized accounts and drive process improvements within the Flexe platform.

The role involves mastering Order and Warehouse Management, performing demos, and guiding junior team members on supply chain best practices. The position is based at our Seattle headquarters with a hybrid schedule—in the office three days a week (Tuesdays–Thursdays).

Qualifications

• Excellent oral and written communication skills.
• 3-5 years Logistics/Supply Chain industry experience.
• Experience with customer/vendor facing.
• Experience working in Microsoft Office programs, G Suite, and warehouse management systems.

Responsibilities

• Execute project launch and implementation readiness activities for accounts, ensuring adherence to established timelines, validating training completion, equipment setup, etc.
• Support the monitoring of daily operations across assigned warehouse sites.
• Oversee the readiness of new warehouses to serve customers by assisting with training, equipment setup, and preliminary logistics planning.
• Collaborate with warehouse and customer leadership to guide operational readiness and performance conversations.
• Execute defined process improvement projects to boost team productivity and efficiency.
• Identify opportunities for efficiency gains and support problem-solving sessions to address business needs.
• Assist in the documentation and standardization of processes following successful improvement projects.
• Maintain productive relationships with internal and external customers for assigned accounts to understand their business needs.
• Partner with warehouse operators and customers to communicate performance expectations and updates.
• Conduct analysis on assigned account performance indicators (KPIs) to identify root causes and trends.
• Support the creation and maintenance of Standard Operating Procedures (SOPs) for assigned accounts.
• Prepare and present data-driven reports on account performance and project outcomes.
• Support Flexe's strategic vision by identifying operational opportunities that benefit our customers and warehouse operators.
• Contribute to the creation of Best Practices for platform improvements and new technology adoption.
• Support technology adoption initiatives when implemented at operator sites.
• Proactively identify and communicate potential expansion opportunities or risks within the assigned account to the Manager, Operations and the Commercial Team as needed.
• Assist in the preparation and presentation of Quarterly Business Reviews (QBRs) for assigned accounts, focusing on performance assessment, root cause analysis, and opportunity identification as needed.

Skills

Communication skills

Logistics experience

Customer facing

SQL

Google Data Studio

Lessonly

Tools

Microsoft Office

G Suite

Warehouse Management Systems (WMS)

Job description

Flexe, Inc. is seeking a Senior Operations Analyst based in Seattle to support day-to-day operations for medium-sized accounts and drive process improvements within the Flexe platform.

The role involves mastering Order and Warehouse Management, performing demos, and guiding junior team members on supply chain best practices. The position is based at our Seattle headquarters with a hybrid schedule—in the office three days a week (Tuesdays–Thursdays).