Senior Operations Analyst

Flexe, Inc.; Seattle (WA); Hybrid; USD 82,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer match

Flexible Time Off Policy with holidays

Volunteer time off

Paid parental leave

Home internet stipend

Employee mentorship program

Job summary

Flexe, Inc. is seeking a Senior Operations Analyst based in Seattle to support day-to-day operations for medium-sized accounts and drive process improvements within the Flexe platform.

The role involves mastering Order and Warehouse Management, performing demos, and guiding junior team members on supply chain best practices. The position is based at our Seattle headquarters with a hybrid schedule—in the office three days a week (Tuesdays–Thursdays).

Qualifications

• Excellent oral and written communication skills.
• 3-5 years Logistics/Supply Chain industry experience.
• Experience with customer/vendor facing.
• Experience working in Microsoft Office programs, G Suite, and warehouse management systems.

Responsibilities

• Execute project launch and implementation readiness activities for accounts, ensuring adherence to established timelines, validating training completion, equipment setup, etc.
• Support the monitoring of daily operations across assigned warehouse sites.
• Oversee the readiness of new warehouses to serve customers by assisting with training, equipment setup, and preliminary logistics planning.
• Collaborate with warehouse and customer leadership to guide operational readiness and performance conversations.
• Execute defined process improvement projects to boost team productivity and efficiency.
• Identify opportunities for efficiency gains and support problem-solving sessions to address business needs.
• Assist in the documentation and standardization of processes following successful improvement projects.
• Maintain productive relationships with internal and external customers for assigned accounts to understand their business needs.
• Partner with warehouse operators and customers to communicate performance expectations and updates.
• Conduct analysis on assigned account performance indicators (KPIs) to identify root causes and trends.
• Support the creation and maintenance of Standard Operating Procedures (SOPs) for assigned accounts.
• Prepare and present data-driven reports on account performance and project outcomes.
• Support Flexe's strategic vision by identifying operational opportunities that benefit our customers and warehouse operators.
• Contribute to the creation of Best Practices for platform improvements and new technology adoption.
• Support technology adoption initiatives when implemented at operator sites.
• Proactively identify and communicate potential expansion opportunities or risks within the assigned account to the Manager, Operations and the Commercial Team as needed.
• Assist in the preparation and presentation of Quarterly Business Reviews (QBRs) for assigned accounts, focusing on performance assessment, root cause analysis, and opportunity identification as needed.

Skills

Communication skills

Logistics experience

Customer facing

SQL

Google Data Studio

Lessonly

Tools

Microsoft Office

G Suite

Warehouse Management Systems (WMS)

Job description

Flexe is a team of technology entrepreneurs and logistics experts who are transforming the $1.5T logistics industry. We deliver technology-powered flexible warehousing infrastructure to the world’s largest Enterprise companies, creating unprecedented agility and flexibility in their supply chains. Our cloud-based software platform connects to 1300+ warehouse operators across North America, making the process of sourcing, operating and scaling logistics services fast and efficient.Flexe.com

The Senior Operations Analyst supports day-to-day operations for medium-sized, moderately complex accounts, serving as a Flexe platform expert and driving process/product improvements. Critical to Flexe's rapid growth, this role executes process improvement projects to boost team productivity and efficiency. Responsibilities include becoming proficient in Order and Warehouse Management within the Flexe platform, regularly conducting software demos, and advising junior team members on supply chain best practices.

This role is based out of our Seattle, WA headquarters and will follow our hybrid schedule, being in office 3 days a week (Tuesdays-Thursdays).

Job Responsibilities

• Execute project launch and implementation readiness activities for accounts, ensuring adherence to established timelines, validating training completion, equipment setup, etc.
• Support the monitoring of daily operations across assigned warehouse sites.
• Oversee the readiness of new warehouses to serve customers by assisting with training, equipment setup, and preliminary logistics planning.
• Collaborate with warehouse and customer leadership to guide operational readiness and performance conversations

• Execute defined process improvement projects to boost team productivity and efficiency.
• Identify opportunities for efficiency gains and support problem-solving sessions to address business needs.
• Assist in the documentation and standardization of processes following successful improvement projects

• Maintain productive relationships with internal and external customers for assigned accounts to understand their business needs.
• Partner with warehouse operators and customers to communicate performance expectations and updates

• Conduct analysis on assigned account performance indicators (KPIs) to identify root causes and trends.
• Support the creation and maintenance of Standard Operating Procedures (SOPs) for assigned accounts.
• Prepare and present data-driven reports on account performance and project outcomes.

• Support Flexe's strategic vision by identifying operational opportunities that benefit our customers and warehouse operators.
• Contribute to the creation of Best Practices for platform improvements and new technology adoption.
• Support technology adoption initiatives when implemented at operator sites.
• Proactively identify and communicate potential expansion opportunities or risks within the assigned account to the Manager, Operations and the Commercial Team as needed.
• Assist in the preparation and presentation of Quarterly Business Reviews (QBRs) for assigned accounts, focusing on performance assessment, root cause analysis, and opportunity identification as needed.

Qualifications

Required Qualifications

• Excellent oral and written communication skills
• 3-5 years Logistics/Supply Chain industry experience
• Experience with customer/vendor facing
• Experience working in Microsoft Office programs, G Suite, and warehouse management systems.
• A willingness to learn new technology and processes (E.g. SQL, Google Data Studio, Lessonly, etc.) is highly valued.
• Depending on account and implementation needs up to 25% travel can be expected, typically in 2-3 day stints as needed.

Preferred Qualifications

• Familiarity with project phases to bring a new warehouse site online.
• A demonstrated ability to create, publish, and administer SOPs, record training videos

Our benefits package at Flexe is thoughtfully designed to help our employees lead healthy lives inside and outside of work.

• Medical, dental, and vision insurance
• 401k with employer match
• Flexible Time Off Policy, with 10 company paid holidays
• 2 days of volunteer time off
• 12–15 weeks of paid parental leave, with eligibility based on tenure and in alignment with FMLA guidelines
• Monthly home internet stipend
• Employee support groups, social groups, and mentorship program

The salary range for this role is $82,250 to $115,500 depending, in part, on candidate location. Recruiting will confirm the specific range for the candidate location in the initial phone screen. All employees receive company equity as part of their compensation package.

Flexe participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.

Flexe is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Founded in 2013 and headquartered in Seattle, Flexe provides tech-enabled warehouse services with access to North America’s largest network of warehouse operators. Integrating technology, open logistics networks, and elastic economic models allow Flexe customers to move fast, at scale, and with precision.

At Flexe, we strive to create an environment where talented people with diverse experiences and perspectives can come together to do their best work to achieve our mission. This means we Work Together and are committed to fostering a diverse, equitable, and inclusive workplace where every employee is valued and respected. As part of our commitment to diversity, equity, and inclusion in our workplace, we would like to collect applicant demographic information to be used by our Recruiting and Human Resources teams to ensure our applicant flows help meet our goal of a diverse, equitable and inclusive workplace.

*Please note, your responses will be kept strictly confidential.* The individual(s) responsible for making the hiring decision for the role in which you have applied will not have access to your responses and any information submitted will not be used in any hiring decisions.
The voluntary demographic data that will be collected is as follows:

• Race
• Disability Status
• LGBTQIA+ Status

We hope you will all participate in this survey in order to achieve the objectives described above. However, providing this information is completely voluntary. There will be no negative outcome for not providing some or all of the requested information.

Flexe, Inc. (“Flexe”, “we”, “us”, or “our”) is committed to respecting the privacy of individuals, including its candidates for employment. View our Recruiting Privacy Notice for more information.