Senior Operations Analyst, Hybrid Systems Support

First National Bank of Omaha; Omaha (NE); Hybrid; USD 82,000 - 135,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

401k With Matching Contributions

Time Off Programs

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Job summary

First National Bank of Omaha is seeking a Senior Operations Analyst to serve as a subject matter expert, lead mid-to-large projects, and develop system requirements and testing plans. You will review junior staff work, manage system roadmaps with business partners, and drive process improvements that enhance customer and employee experiences.

The role emphasizes stakeholder collaboration, testing, training, and data analytics, with a hybrid work arrangement balancing in-person collaboration

Qualifications

• Bachelor’s degree in business-related field or equivalent work experience.
• 7+ years of experience leading processes or systems.
• Written and verbal communication, including technical writing skills.
• Strong problem solving ability with strong analytical skills.
• General knowledge of Microsoft Office products.
• Ability to multi‑task while adhering to multiple timetables of completion.

Responsibilities

• Maintain systems: Ensure the performance, reliability, and maintenance of card-related applications.
• Resolve issues: Provide advanced escalation support and research data points to solve complex problems.
• Drive improvements: Collaborate with business teams, IT, and external vendors to prioritize enhancements, manage the application roadmap, and handle upgrades.
• Gather requirements: Lead stakeholder sessions to define complete, concise, and comprehensive project requirements.
• Test changes: Perform system testing and coordinate user acceptance testing (UAT) for process updates.
• Optimize processes: Identify opportunities to automate, document, and improve workflows using supporting data metrics.
• Educate users: Develop training materials, update documentation, and lead training sessions as a system subject matter expert.
• Mentor staff: Identify competency gaps to recommend learning opportunities and actively coach Operations Analysts.

Skills

Leadership experience

Analytical skills

Communication skills

MS Office

Multi-tasking

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

First National Bank of Omaha is seeking a Senior Operations Analyst to serve as a subject matter expert, lead mid-to-large projects, and develop system requirements and testing plans. You will review junior staff work, manage system roadmaps with business partners, and drive process improvements that enhance customer and employee experiences.

The role emphasizes stakeholder collaboration, testing, training, and data analytics, with a hybrid work arrangement balancing in-person collaboration