Senior Operations Analyst: Agile & Backlog Leader

520 eviCore healthcare MSI, LLC; Tennessee; Hybrid; USD 63,000 - 106,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking an Operations Governance Business Sr. Analyst to support Agile Product Owners and deliver enterprise initiatives across the eviCore Platform, UCX, and UPX.

The role collaborates with client services, claims, implementations, clinical and IT teams to define scope of work and LOE estimates. Ideal candidates bring 2+ years in healthcare operations or tech, strong MS Office skills, and the ability to learn SQL queries.

Qualifications

• 2+ years of experience in healthcare operations or technology.
• Proficiency with MS Word, Excel and MS PowerPoint; Visio preferred.
• Ability to learn basic SQL queries as needed.
• Strong verbal and written communication skills.
• Understanding of requirements creation and development.
• Agile experience is a plus.

Responsibilities

• Grasp utilization management, claims operations, IT operations, and call center operations.
• Develop operational expertise in technical and operational aspects of the company.
• Provide operational input to client services/managers for issue research and resolution.
• Work with Operations Product Owners to manage backlogs and grooming.
• Prepare analyses and presentations for senior management communications.
• Translate business rules into operational pathways and assess efficiencies.
• Coordinate with leaders to drive project execution.

Skills

Healthcare operations

Verbal communication

Written communication

SQL basics

MS Office

Agile experience

HTML/Java/Visual Basic literacy

Education

Bachelor's degree

Tools

Visio

MS Word/Excel/PowerPoint

Job description

Cigna Health and Life Insurance Company is seeking an Operations Governance Business Sr. Analyst to support Agile Product Owners and deliver enterprise initiatives across the eviCore Platform, UCX, and UPX.

The role collaborates with client services, claims, implementations, clinical and IT teams to define scope of work and LOE estimates. Ideal candidates bring 2+ years in healthcare operations or tech, strong MS Office skills, and the ability to learn SQL queries.