Remote-Eligible Operations Governance Senior Analyst

Cigna; Franklin (TN); Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Paid time off

Paid holidays

Life insurance

Annual bonus plan

Job summary

Cigna is seeking an Operations Governance Business Sr. Analyst to support Agile Product Owners and drive enterprise initiatives across eviCore Platform, UCX, and UPX.

You will collaborate with client services, claims, implementations, clinical, non-clinical, and IT teams to define scope and estimate effort. You will monitor backlogs and seek operational improvements, translate business rules into pathways, and present analyses to senior management.

Qualifications

• 2+ years of experience in healthcare operations or technology function.
• Bachelor's degree preferred.
• Proficiency with MS Word, Excel and MS PowerPoint; Visio preferred.
• Ability to learn basic SQL queries.
• Strong written and verbal communication skills.
• Understanding of requirements creation and development.
• General understanding of conditional logic.
• Agile experience a plus.

Responsibilities

• Understand utilization management, claims operations, IT operations, and call center operations.
• Develop operational expertise in the technical and operational aspects of the company.
• Provide operational expertise to client services and client operations managers in research and resolution of issues and requests.
• Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs.
• Build presentations and analyses to assist the Operations Product Owners in communications to senior management.
• Translate business rules into pathway algorithms; evaluate existing pathways for operational efficiencies.
• Document and maintain business workflows, pathways, requirements or supports central teams that manage these functions.
• Coordinate with key leaders to execute projects.

Skills

MS Word

MS Excel

MS PowerPoint

SQL basics

Verbal communication

Written communication

Agile experience

HTML basics

Collaborative skills

Education

Bachelor's degree

Tools

Visio

Job description

Cigna is seeking an Operations Governance Business Sr. Analyst to support Agile Product Owners and drive enterprise initiatives across eviCore Platform, UCX, and UPX.

You will collaborate with client services, claims, implementations, clinical, non-clinical, and IT teams to define scope and estimate effort. You will monitor backlogs and seek operational improvements, translate business rules into pathways, and present analyses to senior management.