Operations Excellence Senior Analyst — Healthcare Ops

Cigna; United States; Hybrid; USD 63,000 - 106,000; Full time

Benefits offered by this job

Health benefits start day one

401(k) plan

Life insurance

Tuition reimbursement

Paid time off 18 days

Job summary

The Cigna Group seeks an Operations Analyst to gain expertise across utilization management, claims, IT, and call center operations. You will help develop backlogs with Operations Product Owners and translate business rules into actionable pathways.

You’ll build presentations for senior management and collaborate with partners to drive process improvements. A background in healthcare operations or technology, with MS Word/Excel/PowerPoint skills and basic SQL, is preferred.

Qualifications

• High School diploma or GED required. Bachelor's Degree preferred.
• 2+ years of experience in healthcare operations or technology function.
• Demonstrated success leading initiatives toward operational improvement in technology and/or the healthcare fields
• Must have proficiency with MS Word, Excel and MS PowerPoint (Visio preferred as well)
• Ability to learn basic SQL queries as needed
• Ability to collaborate with various business partners & organize effectively
• Strong verbal and written communication skills
• Understanding of requirements creation and development
• General understanding of conditional logic.
• Ability to read HTML, JAVA, and visual basics for applications preferred.
• Agile Experience a plus

Responsibilities

• Gain an understanding for utilization management, claims operations, IT operations, and call center operations
• Develop operational specific expertise in becoming a subject matter expert in the technical and operational aspects of the company
• Provide operational expertise to client services and client operations managers in research and resolution of issues and requests
• Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs
• Build presentations and completes analyses to assist the Operations Product Owners in communications to senior management
• Translate business rules into pathway algorithms; evaluates existing pathways for operational efficiencies
• Document and maintain business workflows, pathways, requirements or supports central teams that manage these functions
• Coordinate with key leaders to execute projects

Skills

Communication

Collaboration

Requirements gathering

Analytical thinking

SQL basics

HTML/Java reading

JavaScript basics

Agile experience

Problem solving

Education

High School diploma or GED

Bachelor's degree preferred

Tools

MS Word

MS Excel

MS PowerPoint

Visio

HTML

JAVA

Visual Basic

Job description

The Cigna Group seeks an Operations Analyst to gain expertise across utilization management, claims, IT, and call center operations. You will help develop backlogs with Operations Product Owners and translate business rules into actionable pathways.

You’ll build presentations for senior management and collaborate with partners to drive process improvements. A background in healthcare operations or technology, with MS Word/Excel/PowerPoint skills and basic SQL, is preferred.