Senior Analyst, Workflow Automation (Remote)

Cigna Corporation; United States; Remote; USD 63,000 - 106,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Company paid life insurance

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Cigna Health and Life Insurance Company is seeking an Operations Governance Senior Analyst (Workflow Automation) to support Evicore from a remote location in the United States. You will partner with Agile teams to deliver enterprise initiatives like UCX/UPX and the eviCore Platform while shaping backlogs and SOPs.

Applicants should have 2+ years in healthcare operations or tech, strong MS Office skills, basic SQL, and the ability to translate business rules into workflow paths.

Qualifications

• 2+ years of experience in healthcare operations or technology function.
• Ability to learn basic SQL queries as needed.
• Strong verbal and written communication skills.
• Agile Experience a plus.
• Proficiency with MS Word, Excel and MS PowerPoint (Visio preferred).
• Understanding of requirements creation and development.
• General understanding of conditional logic.
• Ability to read HTML, JAVA, and Visual Basic for Applications preferred.

Responsibilities

• Gain an understanding of utilization management, claims operations, IT operations, and call center operations.
• Develop operational expertise as a subject matter expert in technical and operational aspects.
• Provide operational expertise to client services and client operations managers in research and resolution of issues.
• Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs.
• Build presentations and analyses to assist the Operations Product Owners in communications to senior management.
• Translate business rules into pathway algorithms; evaluate existing pathways for operational efficiencies.
• Document and maintain business workflows, pathways, requirements or supports central teams that manage these functions.
• Coordinate with key leaders to execute projects.

Skills

Agile experience

Verbal communication

Written communication

Healthcare operations

SQL basics

Education

High School diploma or GED

Bachelor’s Degree preferred

Tools

MS Word

Excel

PowerPoint

Visio

SQL

Job description

Cigna Health and Life Insurance Company is seeking an Operations Governance Senior Analyst (Workflow Automation) to support Evicore from a remote location in the United States. You will partner with Agile teams to deliver enterprise initiatives like UCX/UPX and the eviCore Platform while shaping backlogs and SOPs.

Applicants should have 2+ years in healthcare operations or tech, strong MS Office skills, basic SQL, and the ability to translate business rules into workflow paths.