Senior Operations Analyst Accounts Payable

MTA Headquarters; United States; On-site; USD 50,000 - 83,000; Full time

Job summary

MTA Headquarters is seeking a Senior Operations Analyst – Accounts Payable to oversee AP processes in the Finance Tower. The role supports training, ensures accurate invoice processing, and coordinates with multiple teams to resolve issues in a timely manner.

Based at 333 W. 34th Street, New York, NY, the position requires meticulous data handling, strong PeopleSoft skills, and a commitment to policy compliance.

Qualifications

• Requires work experience in Accounts Payable.
• Ability to mentor and train team members.
• Experience with PeopleSoft or related database software.
• Strong interpersonal, communication, and organizational skills.
• Ability to prioritize, resolve issues, and meet deadlines.
• Ability to handle confidential information.
• Experience with service request management tools.
• Shared Services experience preferred.

Responsibilities

• Gather forms, validate, track status, maintain data and other transaction inputs.
• Enter transactions in PeopleSoft and the service request management tool.
• Retrieve, index, and review scanned documents and forms.
• Monitor and track invoice activity submitted from vendors; identify errors and correct.
• Monitor and review the invoice entry process for proper coding, approval and timeliness.
• Analyze exceptions and route unresolved items to the appropriate departments.
• Identify, research, and resolve issues regarding overpayments, duplicate payments, and payment lags.
• Provide satisfactory customer service by resolving inquiries.
• Assist in Return to Vendor (RTV) analysis and resolution.
• Participate in user groups as necessary.
• Ensure assignments meet SLA and KPI targets and are completed with high quality.
• Comply with MTA and BSC policies.
• Provide Ad hoc assistance.

Skills

Accounts Payable

Mentoring

PeopleSoft

Interpersonal skills

Problem solving

Communication

Time management

Confidentiality

Education

High School Diploma or GED

Bachelor’s or Associate’s Degree in Business or related field

Tools

PeopleSoft

Job description

Description

Position at MTA Headquarters

• JOB TITLE: Senior Operations Analyst – Accounts Payable
• SALARY RANGE: $49,562 – $82,603
• DEPT/DIV: Operations Processing
• SUPERVISOR: Manager, Accounts Payable
• LOCATION: 333 W. 34th Street, New York, NY 10001
• HOURS OF WORK: 9:00 am-5:30 pm (8 hours/day)

***This position is represented by the Transportation Communication Union (TCU)***

Please note that this position is only open to MTA employees.

Opening:

The Metropolitan Transportation Authority is North America’s largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective

The purpose of this position is to provide administrative oversight and support of Accounts Payable functions, processes, and transactional activities for the Finance Tower — Accounts Payable unit. The Senior Operations Analyst — Accounts Payable will assist in the training of less experienced or new team members and fill in as needed to meet business needs.

Responsibilities

• Gather forms, validate, track status, maintain data, and other transaction inputs
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Monitor and track invoice activity submitted from vendors. Identify errors, research causes, and make corrections
• Monitor and review the invoice entry process to ensure proper coding, approval, and timeliness
• Analyze exceptions and review correspondence for follow-up, and route unresolved items to the appropriate departments
• Identify, research, and resolve issues regarding overpayments, duplicate payments, and payment lags
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
• Assist in Return to Vendor (RTV) analysis and resolution
• Ability to use judgment in resolving issues and making recommendations
• Participate in user groups as necessary
• Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
• Complete assignments as assigned by the manager
• Comply with MTA and BSC policies, practices, and procedures
• Provide Ad hoc assistance

DEPENDING ON ASSIGNMENT, ADDITIONAL RESPONSIBILITIES MAY INCLUDE:

• New supplier set up and supplier maintenance, including investigating and resolving supplier discrepancies, i.e., payment terms, banking information, and obtaining W-9 forms
• Handle payment disbursements: ACH, check, wires
• Prepare and issue 1099 vendor forms
• Integrate across teams to document, research, and ensure the resolution of supplier and employee inquiries regarding invoice approval and invoice payment status
• Resolve intermediate issues and errors as assigned. Recognize when to resolve or escalate to management
• Prepare account analysis and resolve open items
• Ability to review and resolve issues within the agency spreadsheet upload process
• Assist with internal control testing
• Prepare and enter journal entries
• Initiate the Accounts Payable escheatment process

Required Qualifications

Required Knowledge/Skills/Abilities:

• Possesses specific work experience and knowledge in Accounts Payable
• Ability to mentor, coach, and support other team members as appropriate
• Working knowledge and use of PeopleSoft or related database software
• Strong interpersonal skills with the ability to work independently or collaboratively as needed
• Ability to prioritize problems and promptly resolve or elevate when necessary
• Strong attention to detail
• Strong communication and organizational skills
• Strong time management skills and the ability to manage individual assignments
• Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred Qualifications

• Understanding of MTA Finance policies, practices, and procedures
• Familiarity with performance metrics and the ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge of Microsoft Office Suite, i.e., Word, Excel, PowerPoint, and Outlook

Required Education and Experience

• High School Diploma or GED
• Minimum four (4) years’ experience performing accounts payable transaction processing and reconciliation
• Shared Services experience preferred

PREFERRED:

• Bachelor’s or Associate’s Degree with relevant experience in Business or a related field

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

WAGE PROGRESSION

Step 1 — New WP 60%

Step 2 — New WP 70%

Step 3 — New WP 75%

Step 4 — New WP 80%

Step 5 — New WP 85%

Step 6 — New WP 90%

Step 7 — New WP 95%

Step 8 — New WP 100%

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.