Computer Specialist (SW) 3 Represented

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 123,000 - 138,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) is seeking a Computer Specialist (SW) III to provide technical support for MetroCard/OMNY AFC systems. Responsibilities include reviewing and validating design, testing, installation, and maintenance processes, and developing procedures to ensure compliance with specifications.

The role involves evaluating hardware/software, testing releases, investigating AFC issues, and creating training programs for Maintainers and Supervisors, with opportunities to

Qualifications

• Baccalaureate degree with 24 semester credits in computer science or related field and two years of full‑time software experience.
• High school diploma with six years of software experience and one year in a project leader capacity or major contributor on a complex project.
• Advanced education/experience substitutions allowed per policy; at least a four‑year high school diploma or equivalent and one year in a project leadership role.

Responsibilities

• Review processes and validate systems for design, testing, installation, and maintenance of MetroCard/OMNY and sub‑components.
• Develop maintenance procedures meeting design specs and internal practices.
• Oversee evaluations of current and next‑gen fare system hardware and software.
• Test and evaluate software releases.
• Investigate AFC system issues and perform failure analyses tied to maintenance activities.
• Create and maintain training programs for Maintainers and Supervisors.
• Review OMNY project design documents and drawings and attend design reviews.
• Participate in field surveys, hardware/software testing, installations, modifications and upgrades.

Skills

MS Office

Analytical thinking

Communication

Information systems development

Fare payment systems

Teamwork

Prioritization

Troubleshooting

Education

Bachelor's degree with CS credits + 2 years software experience

High school diploma + 6 years software experience

Education/experience equivalent with advanced degrees

Job description

Description

Title: Computer Specialist (SW) III

Authority: TA/OA

Department: Subways

Division/Unit: Electronics Maintenance (EMD) / Automated Fare Collection

Location: 2 Broadway

Hours: 8am – 4pm, May Vary

Reporting Manager (if Applicable): Superintendent

Deadline (if Applicable): Open until filled

Compensation\Authority - Union

EMD - Computer Specialist (SW) III $122,715 - $138,441 - OA

$126,082 – TA – DC37

POSITION SUMMARY:

This position is required for the Technical Support of the Automated Fare Collection Systems (MetroCard/OMNY) for AFC/BE Maintenance. This includes process reviews and system validations pertaining to the design, testing, installation and maintenance of MetroCard/OMNY, their sub‑components, and the development of Maintenance Procedures that assure compliance with design specifications and internal operating procedures and practices; oversight of software and hardware product evaluations for current and NFPS Technology; testing and evaluating software releases, investigating and analyzing failures and AFC anomalies related to ongoing maintenance activities. Responsibilities also include developing and maintaining comprehensive training programs for the continued development of MetroCard/OMNY Maintainers and Supervisors, reviewing and commenting on the OMNY project design documents and drawings, attending design review meetings, participating in field surveys, hardware and software testing, hardware installations, modifications and upgrades.

RESPONSIBILITIES:

• Review processes and validate systems related to the design, testing, installation, and maintenance of MetroCard/OMNY and their sub‑components.
• Develop maintenance procedures that meet design specifications and internal operating practices
• Oversee evaluations of current and next‑generation fare system hardware and software
• Test and evaluate software releases
• Investigate AFC system issues and perform failure analyses tied to maintenance activities
• Create and maintain training programs for MetroCard/OMNY Maintainers and Supervisors
• Review and provide feedback on OMNY project design documents and drawings
• Attend design review meetings
• Participate in field surveys, hardware/software testing, installations, modifications, and upgrades

EDUCATION AND EXPERIENCE:

• A baccalaureate degree from an accredited college, including or supplemented by 24 semester credits in computer science or a related computer field, and two years of satisfactory full‑time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design, including one year in a project leader capacity or as a major contributor on a complex project; or
• Afour‐yearhighschooldiplomaoritseducationalequivalentandsixyearsof satisfactoryfull timecomputersoftwareexperienceasdescribedinʺ1ʺabove, includingoneyearinaprojectleadercapacityorasamajorcontributorona complexproject;or
• Educationand/orexperienceequivalenttoʺ1ʺorʺ2ʺabove.Collegeeducationmaybesubstitutedforuptotwoyearsoftherequiredexperienceinʺ2ʺabove onthebasisthat60semestercreditsfromanaccreditedcollegeisequatedto oneyearofexperience.Amaster’s degree in computer scienceorarelated computerfield,oracertificateofatleast625hoursincomputerprogramming fromanaccreditedtechnicalschool(posthighschool),maybesubstitutedfor oneyearoftherequiredexperienceinʁ1ʺorʁ2ʺabove.However,allcandidatesmusthaveatleastafour‐yearhighschooldiplomaoritseducationalequivalentandatleastoneyearofsatisfactoryfull‐timeexperienceinaprojectleadercapacityorasamajorcontributoronacomplexproject.

DESIRED SKILLS:

• Experience with MS Office professional suite
• Excellent analytical, research and problem‑solving skills
• Excellent written, verbal, and interpersonal skills with the ability to interact with personnel of all levels
• Familiarity with information systems development.
• Knowledge of Transportation Fare Payment Systems is a plus
• Ability to work with varying degrees of supervision in teams
• Ability to set priorities while working on several Projects simultaneously within limited time frames
• Component level troubleshooting and repair is a plus

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55‑a eligible titles: Candidates selected for this position may be placed in a competitive or non‑competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55‑a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55‑a Program. For detailed information regarding the 55‑a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.