Senior Operational Strategy Consultant

VML MAP; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading consultancy is seeking a Senior Operational Strategy Consultant to design transformative processes for clients. The role involves leading workshops, designing marketing processes, and developing training materials. Candidates should have a minimum of 5 years of experience, preferably in agency or consultancy settings, and possess exceptional communication skills. This role offers opportunities to work with top-tier brands in a diverse environment.

Qualifications

• At least 5 years of experience in a similar role.
• Background in agency or consultancy settings is highly advantageous.
• Strong experience in client-facing responsibilities.

Responsibilities

• Lead workshops and conduct interviews with clients and stakeholders.
• Design future-focused marketing processes based on data analysis.
• Evaluate and recommend enhancements to the client’s platform landscape.

Skills

Mapping and optimizing business processes

Exceptional communication skills

Proficiency in PowerPoint

Proven ability to navigate complex environments

Strong aptitude for cross-functional relationships

Education

Relevant master’s degree in business administration or related field

Tools

Miro

SharePoint

Lucidchart

Visio

Job description

Senior Operational Strategy Consultant

Location: North America

Overview

Elevate your career by designing transformative processes for global top‑tier clients. As a Business Process Consultant at VML MAP, you will build and strengthen our business architecture function in North America, creating efficient internal delivery models that align with company principles and exceed client expectations.

Responsibilities

• Lead workshops and conduct interviews with external clients and internal stakeholders to gain insights into current marketing practices.
• Design future‑focused marketing processes by analyzing gathered data and aligning them with the client’s strategic goals and organizational structure.
• Redefine roles and responsibilities to integrate seamlessly with newly developed processes.
• Evaluate and recommend enhancements to the client’s platform landscape to ensure robust support for new processes.
• Identify opportunities for improvement and provide actionable recommendations to enhance performance.
• Create comprehensive operational playbooks and compelling presentations.
• Develop and deliver training materials to educate stakeholders on new processes, tools, and methodologies.
• Support clients through the implementation phase, addressing feedback, and resolving emerging challenges.

Qualifications

• At least 5 years of experience in a similar role.
• Strong experience in mapping and optimizing business processes, preferably with client‑facing responsibilities.
• Background in agency or consultancy settings is highly advantageous.
• Preferably a relevant master’s degree in business administration, marketing, social sciences, or a related field.
• Proven ability to navigate and thrive in complex environments independently and collaboratively.
• Exceptional communication skills, including research, writing, and presentation capabilities.
• Strong aptitude for forming and sustaining cross‑functional relationships.
• Proficiency in PowerPoint and familiarity with tools like Miro, SharePoint, Lucidchart, and Visio.

Benefits & Culture

VML MAP is a world‑leading centre of excellence that helps businesses humanize the relationship between brand and customer through hyper‑personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world’s most admired brands to help them on their transformation journey to becoming truly customer‑centric. Together, we are 1,000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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