Senior Onsite Operations & Client Success Leader

Apply now!; West Jordan (UT); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Tuition reimbursement

Employee development opportunities

Job summary

Arvato is seeking a Senior Client Operations Manager to serve as the senior on-site leader for our West Jordan, Utah site, combining full accountability for warehouse operations and client relationship management.

You will build, develop, and elevate teams; nurture trusted client relationships; act as an independent problem-solver; and continuously push for better outcomes for the client and Arvato.

Qualifications

• BA or BS degree or equivalent work experience.
• Seven years of Operational or Account Management experience, with at least two years in a senior or lead role.
• Proven leadership capabilities with the ability to interact easily with individuals at all levels and functions, both within and outside the organization.
• Must be able to work in a demanding, problem-solving-oriented environment.
• Must be assertive, analytical, and able to establish priorities.
• Knowledge of technology, data center, or high-value electronics logistics environments preferred.
• Customer Service Management/Account Management experience working in a Supply Chain environment.
• Must possess the ability to function in a high-pressure, fast-moving environment.
• Advanced Excel skills.
• Good working knowledge of SAP preferred.

Responsibilities

• Lead, develop, and retain a high-performing onsite team - including Client Services Representatives and site operations staff.
• Own hiring, onboarding, performance management, and coaching. Build a team culture defined by accountability, continuous improvement, and pride in execution.
• Serve as the primary point of contact and escalation for the client. Build deep, trusted relationships at all levels of the client organization.
• Own full P&L accountability for the account. Monitor financial performance, manage costs against budget, identify margin improvement opportunities, and prepare cost estimates and proposals for all change requests.
• Drive day-to-day operational performance against SLAs. Monitor activity, manage scheduling, review SOWs and weekly scorecards, and own all operational reporting, including on-time delivery, volumes, invoicing, and volume forecasting.
• Lead all business review preparation and execution (MBR/QBR). Report periodically on account performance, trends, and outlook to the client and internal leadership. Own all action logs and drive follow-through to closure.
• Identify and drive process improvement independently. Coordinate special projects with internal departments and external vendors.
• Maintain alignment with key internal stakeholders across functions. Act as the connective tissue between operations, finance, IT, and the client - ensuring nothing falls through the gaps.
• Uphold all safety, compliance, and 5S standards onsite. Model the behaviors expected of the team and ensure a safe, clean, and goal-oriented work environment.

Skills

Leadership

Excel

SAP

Supply Chain

Problem Solving

Education

Bachelor's degree

Job description

Arvato is seeking a Senior Client Operations Manager to serve as the senior on-site leader for our West Jordan, Utah site, combining full accountability for warehouse operations and client relationship management.

You will build, develop, and elevate teams; nurture trusted client relationships; act as an independent problem-solver; and continuously push for better outcomes for the client and Arvato.